Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yoan Santana

Cape Coral,FL

Summary

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.

Overview

3
3
years of professional experience

Work History

Cashier

7 Eleven Gas Station
Cape Coral, FL
12.2022 - 07.2023
  • Demonstrated product features to align with customer needs.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Answered customer inquiries regarding store policies and procedures.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Counted and balanced cashier drawers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Built and maintained productive relationships with employees.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers promptly and responded to questions.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Fostered relationships with customers to expand customer base and retain business.

Customer Service Representative

Publix
Cape Coral , FL
08.2020 - 12.2022
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Promoted available products and services to customers during service, account management and order calls.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved customer service wait times to mitigate complaints.

Education

High School Diploma -

Northern Palms Charter High School
North Fort Myers

Skills

  • Customer Service
  • ID Verification
  • Customer Assistance
  • Drawer Balancing
  • Returns Processing
  • Cash Register Operation
  • Payment Processing
  • Payment Collection
  • Cash Handling
  • Product Recommendations
  • POS Systems
  • Credit and Cash Transactions
  • Ordering and Stocking
  • Loss Prevention
  • Customer Service Excellence
  • Complex Problem-Solving
  • Inventory Management
  • POS System Operations
  • Money Handling
  • Written and Verbal Communication
  • Merchandise Restocking
  • Product Knowledge
  • Time Management Skills
  • Retail Merchandising

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Cashier

7 Eleven Gas Station
12.2022 - 07.2023

Customer Service Representative

Publix
08.2020 - 12.2022

High School Diploma -

Northern Palms Charter High School

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Yoan Santana