Yoana Ponce
Wallace,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Waitress
Camino real mexican restaurant
Wilmington, NC
2023.06 - 2024.08
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
Translator and Interpreter
Rouse brothers produce
Rose Hill, NC
2020.11 - 2022.04
- Translated documents from English to Spanish and vice versa for various clients.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Provided written translations of legal, medical, and technical documents.
- Translated conversations between Spanish- speaking employees and English- speaking staff members.
Customer Service Representative
Rouse brothers produce
Rose Hill, NC
2020.11 - 2022.04
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
Education
Associate of Applied Science - Construction Management
Cape Fear Community College
Wilmington, NC2026-05
High School Diploma -
Wallace Rosehill High School
Teachey, NC2019-06
Skills
- Order Management
- Food inspection
- Order Accuracy
- Food safety understanding
- Handling Complaints
- Upselling
- Cash Handling
- Complex Problem-Solving
- Sales Techniques
- Customer Service
- Document Translation
- Spanish and English speaking
Timeline
Waitress
Camino real mexican restaurant
2023.06 - 2024.08
Translator and Interpreter
Rouse brothers produce
2020.11 - 2022.04
Customer Service Representative
Rouse brothers produce
2020.11 - 2022.04
High School Diploma -
Wallace Rosehill High School
Associate of Applied Science - Construction Management
Cape Fear Community College