YOANA VIERA
San Antonio,TX
Summary
Healthcare administrative professional with over six years of hospital experience since 2018 supporting patient access, scheduling, insurance verification, and clinical operations. Experienced in high-volume healthcare environments managing patient records, coordinating care, and supporting providers. Strong background in healthcare operations, compliance, and patient-centered service.
Overview
14
14
years of professional experience
Work History
Central Operations Representative
Children's National - Main Hospital
07.2019 - Current
- Coordinate patient scheduling, registration, and appointment management using electronic scheduling systems.
- Verify insurance eligibility, benefits, referrals, and prior authorization requirements prior to scheduled services.
- Maintain accurate patient demographic, insurance, and medical records in the electronic health system.
- Respond to patient portal requests, appointment inquiries, and communication work queues.
- Support patient access operations by coordinating care, updating records, and assisting patients with scheduling and service needs.
- Respond to patient portal work list (i.e., appointment requests, fax queues, email requests, etc.).
Optician
MyEyeDr
06.2018 - 06.2019
- Maximized office efficiency by answering more than 40-50 incoming calls per day to provide official information and transfer calls to desired personal.
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Entered patient information including insurance, demographic, and health history into the system to ensure that all records were up to date.
Assistant Store Manager
Vitamin World
03.2018 - 03.2019
- Supervised staff and supported daily operations.
- Provided customer service and administrative support.
Support Consultant
Xfinity/Comcast
07.2017 - 03.2019
- Set up new accounts, established customer credit, and set up payment methods.
- Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
General Store Manager
Lids
02.2016 - 03.2019
- Recruiting, Training, supervising, and appraising staff.
- Provided consistent assessment of each associate's sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives.
General Store Manager
ALDO
05.2016 - 02.2017
- Employing professional personnel, maintaining inventory, and administering the business, ensuring security compliance, and controlling operating costs.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
General Store Manager
Traffic Shoes
05.2015 - 02.2016
- Recruited and retained top talent, providing positive feedback, and rewarding superior performance in a timely manner.
- Assure complete customer satisfaction by providing excellent customer service.
General Store Manager
Family Dollar
02.2012 - 12.2014
- Hired and trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed store organization, maintenance, and purchasing functions.
Assistant Store Manager
Beauty Depot
02.2012 - 12.2014
- Managed team, inspire team to ensure every customer left with a great experience.
- Ensure store met or exceed sales goals by overseeing all store operations with an emphasis on maintaining assigned budgets, controlling expenses, growing sales, and managing inventory.
Education
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Manchester, NH12-2024
Associate of Applied Science - Business Administration
Southern New Hampshire University
Manchester, NH12.2022
Skills
- Patient scheduling and registration
- Insurance verification and authorization
- Electronic health records (EHR)
- Medical documentation
- Care coordination
- Patient access services
- Healthcare administrative support
- Provider coordination
- Data entry
- Quality Assurance
Languages
Spanish
Native or Bilingual
Timeline
Central Operations Representative
Children's National - Main Hospital
07.2019 - Current
Optician
MyEyeDr
06.2018 - 06.2019
Assistant Store Manager
Vitamin World
03.2018 - 03.2019
Support Consultant
Xfinity/Comcast
07.2017 - 03.2019
General Store Manager
ALDO
05.2016 - 02.2017
General Store Manager
Lids
02.2016 - 03.2019
General Store Manager
Traffic Shoes
05.2015 - 02.2016
General Store Manager
Family Dollar
02.2012 - 12.2014
Assistant Store Manager
Beauty Depot
02.2012 - 12.2014
Bachelor of Arts - Human Resources Management
Southern New Hampshire University
Associate of Applied Science - Business Administration
Southern New Hampshire University
Relocating
Relocating from Maryland