Yoana Zuniga
Dallas,TX
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Real Dental
02.2024 - Current
- Greet patients as they walk in and proceed to check in and collect necessary copayments.
- Completed basic document filing for every patient.
- Updated and maintained office policies and procedures.
- Call to confirm appointments and verify patient insurance information.
- Post payment accurately to patients account.
- Fill in schedule accordingly to the doctor's availability.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained a clean and organized reception area to uphold company image.
- Drafted professional business documents, spreadsheets, and correspondence.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Investigated and analyzed client complaints to identify and resolve issues.
Front Desk Receptionist
Comfort Dental
04.2023 - 01.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Signed for packages, and distributed to office personnel. - Greeted customers warmly and made them feel welcome.
- Monitored reception area to provide consistently safe environment
for patients. - Processed payments from customers using a variety of payment methods including credit cards and checks.
- Scheduled and confirmed appointments.
Warehouse Manager
Distribution Export
06.2021 - 03.2022
- Provided information to shipping and receiving personnel regarding received mailing loads.
- Communicated regularly with other departments regarding mail chain activities.
- Assisted in onboarding, and managing warehouse personnel.
- Collaborated closely with team members to achieve project objectives and meet production goals.
- Updated and maintained databases with current information on excel spreadsheet to share with supervisors.
- Operated equipment and machinery according to safety guidelines
for mailing - Recognized by management for providing exceptional customer service.
- Generated warehouse shipping documents, packing lists and invoices.
- Monitored staff performance, identified areas for improvement, and provided training as needed
- Trained and motivated warehouse staff to meet tight schedules and demanding production goals.
- Established and maintained good relations
Registered Dental Assistant
Bella Dental
07.2019 - 03.2022
- Organized lab cases for dentists by tracking progress until delivery back to practice.
- Documented patient records with procedures performed and added notes taken to charts.
- Informed patients on dental procedures and plans to help make helpful needed decisions.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Provided chairside assistance during periodontal surgeries as needed
- Sterilized instruments and equipment in accordance with established protocols.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Prepared trays of instruments for dental procedures.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Education
Registered Dental Assistant - Dental
Concorde Career College
Grand Prairie, TX2019
High School Diploma -
New Beginnings Preparatory
Dallas, TX05.2018
Skills
- Customer service
- Appointment scheduling
- Payment processing
- Time management
- Office organization
- Team collaboration
- Professional communication
- Performance improvement
Timeline
Front Desk Receptionist
Real Dental
02.2024 - Current
Front Desk Receptionist
Comfort Dental
04.2023 - 01.2024
Warehouse Manager
Distribution Export
06.2021 - 03.2022
Registered Dental Assistant
Bella Dental
07.2019 - 03.2022
Registered Dental Assistant - Dental
Concorde Career College
High School Diploma -
New Beginnings Preparatory