Yoemil Perez
Haines City,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Associate
Walmart
Haines City, FL
04.2023 - Current
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Lifted heavy boxes of produce when required during stocking activities.
- Oversaw daily maintenance tasks including cleaning surfaces, stocking shelves.
- Assisted in unloading shipments from trucks and stocking shelves accordingly.
- Adhered to safety regulations when stocking shelves or operating equipment.
- Provided customers with product information and resolved their issues in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Ride Operator
Merlin Entertainments Group Ltd.
Haines City, FL
04.2022 - 10.2023
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Provided customer service to guests in a friendly manner.
- Monitored guest behaviour while riding attractions.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Collaborated with team members to ensure smooth operation of all attractions.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Communicated effectively with other departments regarding performance issues.
Education
Medical Insurance Billing & Coding Specialist Certification - Medical Insurance Coding
Florida Technical College
Kissimmee, FL11-2022
Skills
- Program Support
- Management Support
- Customer Service
- Customer Engagement
- Service assistance
- Issue Resolution
- Forklift Operation
- Oral communication
- Project Reporting
- Workplace Safety
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Multiple Priorities Management
Timeline
Associate
Walmart
04.2023 - Current
Ride Operator
Merlin Entertainments Group Ltd.
04.2022 - 10.2023
Medical Insurance Billing & Coding Specialist Certification - Medical Insurance Coding
Florida Technical College
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