Summary
Overview
Work History
Skills
Languages
Timeline
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Yohana Palacias

Little Neck,NY

Summary

Dynamic Front End Manager at North Shore Farms with expertise in cash management and employee training. Achieved increased sales revenue through strategic visual merchandising and optimized scheduling, reducing customer wait times. Proven ability to enhance team performance and foster a positive work environment, ensuring compliance with safety protocols and elevating customer satisfaction.

Overview

6
6
years of professional experience

Work History

Front End Manager

North Shore Farms
01.2019 - Current
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Increased sales revenue through strategic product placement and enticing visual merchandising displays.

Skills

  • Cash management
  • Employee training
  • Sales strategy
  • Visual merchandising
  • Scheduling optimization
  • Staff supervision

Languages

Spanish

Timeline

Front End Manager

North Shore Farms
01.2019 - Current

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Yohana Palacias