Yohanna Castillo
Providence
Summary
Professional with extensive experience in office management and client support. I optimized patient scheduling and enhanced customer service through effective communication. Skilled in document organization and employee training, I consistently improved service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Office Assistant
J V Trucking
Smithfield, RI
01.2025 - 01.2026
- Organized and maintained office records to ensure efficient document retrieval.
- Assisted in coordinating daily schedules and meetings for management staff.
- Processed incoming correspondence, directing inquiries to appropriate departments promptly.
Assistant Direct Support Professional Supervisor
Gateways to Change
Cranston
01.2024 - 04.2025
- Supervised daily activities of support staff to enhance service delivery and client satisfaction.
- Trained new employees on best practices for client interaction and care procedures.
- Collaborated with team members to develop individualized support plans for clients' needs.
- Monitored compliance with safety and health regulations during client care routines.
Medical Receptionist
Change Healthcare
Providence, RI
03.2022 - 01.2024
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated insurance verification processes to ensure accurate patient billing and coverage information
- Processed incoming calls and inquiries, providing accurate information to patients and healthcare providers.
Education
High School Diploma -
Providence Carrier And Technician School
Providence, RISkills
- Office management
- Document organization
- Scheduling coordination
- Communication skills
- Employee training
- Client interaction
- Problem resolution
- Customer service skills
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
J V Trucking
01.2025 - 01.2026
Assistant Direct Support Professional Supervisor
Gateways to Change
01.2024 - 04.2025
Medical Receptionist
Change Healthcare
03.2022 - 01.2024
High School Diploma -
Providence Carrier And Technician School