Yohanna Molina
Washington,DC
Summary
Substantial experience and outstanding expertise in customer services for over 18 years. Excellent interpersonal skills, ability to work well with others and alone. Diligent with a flexible work schedule. Organized and efficient work ethic.
Overview
18
18
years of professional experience
Work History
Processor
Takoma Wellness Center
06.2024 - Current
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and update customer accounts with proper documents.
- Examine orders to confirm accuracy, completeness and adherence to customer requirements. Approximately 500-650 customers on a good day.
- Preserve a high level of accuracy while fulfilling and packaging orders for pick up and delivery.
- Maintain a clean and organized workspace.
- Manage multiple priorities effectively, leading to increased productivity within the order processing department.
Delivery Associate
Amazon DSP
03.2024 - 06.2024
- Loaded and organized a variety of sized packages onto transit cargo van for delivery. Approximately 250-320 packages a day.
- Accurately scan and utilize the amazon flex app in order to insure efficiency within the delivery route.
- Maintain safe driving distance and speed while on the road. Assist other team members with delivery rescues as needed.
- Provide friendly and respectful deliveries to all customers.
Patient Care Specialist Supervisor / Dispensary Agent Supervisor
Rise for GTI
01.2021 - 02.2024
- Money management to include, receiving and sending out bank deposits for transfer, ensuring the vault change is correct throughout the shift.
- Preparing registers with the correct change amount for opening or precisely counting out the register for closing.
- Utilize the camera system to investigate any register discrepancies.
- Supporting team members with returns, voids or any issues customers may have with products.
- Physically and digitally receiving and counting large inventory deliveries.
- Assemble new inventory to ensure efficiency with the processing team members.
- Prepare and organize the daily shift schedule with reasonable break times and tasks. Confirm tip hours are updated and distributed correctly.
Dispatcher / Communications
City of Takoma Park Police Department
01.2012 - 12.2020
- Answer both emergency and non-emergency calls for service while also dispatching said calls via radio to the appropriate patrol officer.
- Create warrant files to include extradition codes and all vital information provided on each warrant by the Montgomery County Judiciary Courts in order to properly execute criminal histories for entry into Ejustice and NCIC/METERS.
- Preform monthly validations of an extensive list of warrants, NCIC entries to include, missing persons, stolen vehicles, tags, guns and articles in order to ensure and maintain the required standards for the Maryland State Police audits.
- Run tag checks, drivers license status checks, persons wanted checks, stolen vehicle/article checks as requested. Perform criminal history checks for warrant entries, background checks on applicants and ride alongs.
- Maintain certification in order to access and utilize the Maryland Telecommunications Enforcement Resources System (METERS) which provides gateway access to the National Crime Information Center (NCIC), National Law Enforcement Telecommunications Systems (NLETS) and the data files of the Motor Vehicle Administration (MVA).
- Attended and received certification for CTO (Communications training officer) and TAC (terminal agency coordinator) in order to properly train new communication dispatchers and assist with warrant audits by MSP.
- Request, enter and file vehicle tows as requested.
- Confirm or request confirmation for missing persons, wanted subjects and stolen articles/vehicles through and by surrounding agencies via NCIC.
- Accurately log all arrested subjects, warrant entries, criminal history checks, missing person and NCIC entries in the appropriate logs.
- Attend to and appropriately assist walk in residents at the communications front window.
Barista
Starbucks
01.2010 - 01.2012
- Provide quick and efficient customer service while assuring that each and every customer was highly satisfied, properly set up the cafe for opening or closing, maintain an organized, clean and safe environment for customers and co-workers, counted all inventory, handled a full cash drawer with correct funds and prepared beverages and food to OSHA standard.
CASHIER
THE UNION SHOP
07.2007 - 07.2010
- Provided quick and efficient customer service, managed accurate funds in the cash drawer, maintained a clean, organized environment and accurately restocked and itemized inventory.
Education
Some College (No Degree) -
Montgomery Community College
Rockville, MDSkills
- Customer service
- Inventory
- POS system
- Bilingual
- Telecommunication
- Teamwork orientation
- Data entry
- Quality assurance
- Attention to detail
- Problem-solving
- Organization skills
- Time management
- Multitasking Abilities
Languages
Spanish - Fluent
Timeline
Processor
Takoma Wellness Center
06.2024 - Current
Delivery Associate
Amazon DSP
03.2024 - 06.2024
Patient Care Specialist Supervisor / Dispensary Agent Supervisor
Rise for GTI
01.2021 - 02.2024
Dispatcher / Communications
City of Takoma Park Police Department
01.2012 - 12.2020
Barista
Starbucks
01.2010 - 01.2012
CASHIER
THE UNION SHOP
07.2007 - 07.2010
Some College (No Degree) -
Montgomery Community College
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