Manuel Tejada
Miami,FL
Summary
Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Jacog Advisors
Miami, FL
03.2022 - 06.2024
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Kept detailed records regarding approved, denied and received loan applications.
- Educated clients on the implications of changes in mortgage rates.
- Complied applications and paperwork and double-checked for accuracy.
- Provided personalized loan options to meet clients' financial needs.
- Prepared and reviewed loan agreements to ensure accuracy and completeness.
- Coordinated with underwriters for loan approval and final decision-making.
Airbnb Host
Airbnb
Santo Domingo, Dom. Rep.
07.2018 - 02.2022
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted guests upon arrival and provided information about the property and local area.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
- Resolved customer service issues quickly and professionally when they arose.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
Banquet Captain
Fontainebleau Resort
Miami Beach, FL
10.2008 - 06.2018
- Organized banquet staff to ensure efficient service of guests.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Totaled checks and used cash register to accept payment for services.
- Prepared detailed event reports, highlighting successes and areas for operational improvement.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
- Managed budget for banquet events, controlling costs without compromising quality.
- Stocked server areas with supplies before, during and after shifts.
- Trained new banquet staff on service standards, procedures, and company policies.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
Education
Some College (No Degree) - Marketing
Universidad Catolica De Sto. Dgo.
Santo Domingo, Dom. Rep.Skills
- Customer service
- Time management
- Problem solving
- Communication skills
- Confidentiality
- Team collaboration
- Clean driving record
- Punctuality
- Friendly and outgoing
- Safety compliance
Certification
Adult, Child and Infant, Pediatric CPR/AED & First Aid
References
References available upon request.
Timeline
Mortgage Loan Officer
Jacog Advisors
03.2022 - 06.2024
Airbnb Host
Airbnb
07.2018 - 02.2022
Banquet Captain
Fontainebleau Resort
10.2008 - 06.2018
Some College (No Degree) - Marketing
Universidad Catolica De Sto. Dgo.