Yojana Cabrera-juarez
Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Work History
Key Holder
1 Year 1 Month- Assisted customers with product selection and inquiries to enhance customer satisfaction
- Conducted regular stock checks and organized merchandise displays to maintain inventory accuracy.
- Utilized point-of-sale systems to efficiently process transactions and manage returns.
- Supported training for new staff on store policies and customer engagement techniques.
- Contributed to visual merchandising strategies to elevate product presentation and improve customer experience.
- Collaborated with team members to meet sales targets through effective communication
- Performed cleaning tasks including sweeping, mopping, and window washing post-closing to ensure store cleanliness.
- Oversaw associates during assigned shifts and addressed challenges to maintain store performance.
- Streamlined opening and closing procedures as a core team member.
- Trained and mentored new employees in best practices for customer service and store operations.
- Monitored compliance with company policies, fostering a safe and secure work environment.
- Supported store operations during peak hours by managing customer queues and high volumes effectively.
- Partnered with management to implement strategies aimed at achieving monthly sales targets.
Key Holder The Grove
1 Year 11 Months- Recommended, selected, and helped locate or obtain merchandise to customers
- Assisted with store stocking, floor-sets and opening/closing procedures
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments
- Responded to service inquiries and coordinates resolutions with management and floor associates
Data Entry
3 Months- Maintained office scheduling and event calendars
- Managed office equipment and office space
- Performed various administrative duties such as: operating phone systems, fax machines, copy machines, printing, scanning, and mailing
- Answered telephones and gave information to callers, took messages or transferred calls to appropriate individuals
- Created, maintained, and enter the information into databases
- Greeted visitors and determine to whom and when they could speak with specific individuals
- Set up and managed paper or electronic filing systems, recorded information, updated paperwork, and maintained documents
- Filed Paperwork by Alphabetical Order and set up future appointments
- Reviewed or made changes to customer accounts
- Kept records of customer interactions, processed customer accounts and filed documents
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Working with clients apply for EZ-Save Discount by filling out application and faxing application to their destination and also doing outreaching