YOJANDRY Medina
Miami,FL
Summary
Dynamic leader with proven success at La Carreta Restaurant, enhancing customer satisfaction and increasing revenue through innovative service standards and menu optimization. Skilled in operations management and staff development, significantly reducing turnover. Excels in inventory control and fostering supplier relationships, with a knack for implementing technology to streamline operations. Demonstrates exceptional supervisory skills and adaptability, achieving tangible results.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
La Carreta Restaurant
Miami, FL
06.2021 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
Education
Master of Science -
European Higher Institute of Barcelona
Barcelona,Spain02.2024
Skills
- Staff Management
- Operations Management
- Recruitment
- Customer Engagement
- Supervisory skills
- Point of Sale (POS) system operation
- Inventory control and record keeping
- Complaint resolution
- Pre-shift walk-through
- Adaptable
- Business operations expertise
- Shift Management
- Staff Scheduling
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Reduced employee turnover by 80 % by creating and implementing a no-cost incentive program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Reduced employee turnover by 70 % by creating and implementing a no-cost incentive program.
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
La Carreta Restaurant
06.2021 - Current
Master of Science -
European Higher Institute of Barcelona