Summary
Work History
Education
Skills
Timeline
Generic

Yolanda Allen

Olathe,KS

Summary

Dynamic operations manager with extensive experience at Walmart, excelling in inventory management and customer service. Proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in conflict de-escalation and motivational leadership, driving performance improvements while maintaining optimal stock levels and minimizing waste.

Work History

Department Manager

Walmart
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Assistant Manager

Walmart
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw cash intake and deposit logs, enhancing precision.

Operations Manager

Walmart
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

General Studies

Cloud County Community College
Junction City, KS
05.2007

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Training and mentoring
  • Decision-making
  • Customer engagement
  • Goals and performance
  • Coaching and mentoring
  • Relationship building and management
  • Conflict de-escalation
  • Motivational leadership
  • Employee management
  • Operations management
  • Budget management
  • Operations

Timeline

Department Manager

Walmart

Assistant Manager

Walmart

Operations Manager

Walmart

General Studies

Cloud County Community College
Yolanda Allen