YOLANDA BROWN
St. Louis,MO
Summary
Driven Customer Service Representative with over 10 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
BJC Medical Center
04.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Patient Service Representative/ Scheduler/ ESSE HEALTH
Cisco
11.2022 - Current
- Answering, Phone System
- Scheduling Patient Appointments for 6 Doctors, 2 Nurse Practitioners
- Checking In Patient
- Collecting Co-Payments
- Verifying insurance
- Registering Patients in the Computer
- Scheduling Follow up Visits If Needed
- Experienced in NextGen
Specimen Processor
Quest Diagnostics
02.2016 - 03.2021
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories
- Labeled and numbered specimens for accurate recordkeeping and blind testing
- Met quality control standards by examining specimens for adequacy and appropriateness
- Recorded patient data in Microsoft Office patient database
- Maintained compliance with standards for patient confidentiality, work accuracy and infection control
- Received and routed results to proper personnel
- Reviewed patient data and researched to fill in missing insurance and physician information.
Education
High School Diploma -
Clyde C. Miller Career Academy
Saint Louis, MO04.2008
Skills
- Multi-Line Telephone Systems
- Verifying Eligibility
- Routing Lab Results
- Payment Collection
- Patient Appointment Management
- HIPAA Compliance
- Insurance Verification
- Appointment Scheduling
Certification
- NCPCT - Patient Care Technician
Timeline
Patient Service Representative
BJC Medical Center
04.2023 - Current
Patient Service Representative/ Scheduler/ ESSE HEALTH
Cisco
11.2022 - Current
Specimen Processor
Quest Diagnostics
02.2016 - 03.2021
High School Diploma -
Clyde C. Miller Career Academy
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