Yolanda Shamely
Columbus,MS
Summary
Proven track record of enhancing office efficiency and client satisfaction at Precision Tune, leveraging skills in office administration and verbal communication. Expert in managing multi-line telephone systems and providing technical support, resulting in a 20% increase in client retention. Skilled in strategic planning and documentation, consistently delivering results beyond employer expectations.
Overview
12
12
years of professional experience
Work History
Receptionist
Precision Tune
01.2013 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
Hairstylist
SmartStyle
05.2014 - 03.2019
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recorded notes for future reference about customer preferences and services delivered.
Education
Associate of Arts - Cosmetology
East Mississippi Community College
Columbus, MS07.2013
Skills
- File Management
- Technical Support
- Administrative Support
- Clerical Support
- Scheduling
- Verbal and written communication
- Information Protection
- Office Administration
- Time Management
- Multi-Line Telephone Systems
- Organization skills
- Data inputting
- Greeting and Seating Clients
- Office equipment operations
- Strategic Planning
- Documentation And Reporting
Timeline
Hairstylist
SmartStyle
05.2014 - 03.2019
Receptionist
Precision Tune
01.2013 - Current
Associate of Arts - Cosmetology
East Mississippi Community College
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