Yolanda Castro Conn
Tacoma
Summary
Looking for a position in the administrative field to utilize my well-honed organizational and communication skills to make a positive contribution to an organization.
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
20
20
years of professional experience
Work History
Front Office Assistant
Ideal Dental
04.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and dental team, ensuring timely responses and service quality.
- Maintained accurate patient records using electronic health record systems for streamlined operations.
- Assisted with insurance verification processes, facilitating smooth billing and claims submissions.
- Implemented workflow improvements that reduced patient wait times and increased satisfaction rates.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
Beertender/Manager
Pint & Pie Tacoma
06.2021 - Current
- Owner: Greg Steed
- Primary Duties:
- Scheduling 7 employees
- Payroll weekly
- Tip out weekly
- Ordering of food and beverages
- Keeping on inventory
- Organizing events
Patient Access Rep
Circle Creek Therapy
12.2020 - 04.2021
- Supervisor: Kathy Mundy
- Managed scheduling of appointments, optimizing provider availability and patient flow.
- Facilitated patient check-in processes, ensuring accurate data entry and verification.
- oversaw insurance verification to streamline accuracy in patient billing protocols
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Workforce Education
Tacoma Community College
07.2017 - 12.2019
- Supervisor: Tamara Pinero 253-566-5008
- Primary Duties
- Aid students with online surveys, websites, and other tasks.
- Assist Workforce staff with workshops and other events.
- Maintain and clean lab equipment.
- Troubleshoot equipment problems and work with tech support as necessary.
- Protect equipment from damage/enforce food & beverage rules.
- Help Navigators with student caseload.
- Keep inventory of supplies in the lab, such as pens, paper, etc.
- Maintain a log of visitors to the lab.
- Keep personal information secure (this can include logging people out when they leave).
Medical Support Assistant
Madigan HealthCare System
12.2009 - 01.2014
- Supervisor: Del Antony Campbell 253-968-0370
- Pay Grade: GS – 4/3
- Check in and schedule appointment for 7 specialty clinics, 1 primary care clinic and 3 school-based health clinics
- Well versed in completing forms in keeping with military procedures
- Assisted healthcare providers with patient intake procedures and documentation compliance.
- Assistant for Madigan’s Adolescent School Based Health Clinic
- Scans medical records to ensure HIPPA and third-party insurance is up to date
- Responds to various general and routine medical, personnel, and administrative inquiries based on personal knowledge of available services.
- Observes wait times and contacts charge nurse if duration fifteen minutes after the appointment time
- Coordinated patient appointments and managed scheduling to optimize workflow efficiency.
- Implemented process improvements that reduced patient wait times and increased satisfaction.
In Home Caregiver
06.2008 - 12.2009
- Supervisor: Mary Venditti
Bartender/Gambling Clerk
Pegasus Lounge
03.2007 - 01.2009
- Janis Johnson 253-572-5300
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve wine, and bottled beer
- Take beverage orders from serving staff or directly from patrons.
- Clean bars, work areas, and tables.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails
Appointment Setter
HealthNet Federal Services
05.2006 - 05.2008
- Supervisor: Su Maxwell – 253-896-6147.
- Duties:
- Answer calls and schedule patient appointments in an Incoming Call Center
- Register new patients in the Government Composite Health Care System (CHCS)
- Update demographic data on existing patients.
- Read and interpret clinic criteria and book medical appointments for over 100 military clinics
- Review computerized appointment schedules to determine the availability of appointment types and slots
- Coordinate specialty care referrals with medical clinics and Health Care Finders
- Maintain, review, and update appointment criteria books
- Contact patients to reschedule appointments canceled by the medical facility
Education
Associate of Science - Health Information Technology
Tacoma Community College
Tacoma, Washington06.2020
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Data entry
- Administrative skills
- Scheduling appointments
- Cash handling
- Scheduling and calendar management
- File maintenance
- Patient charting
- Insurance verification
Timeline
Front Office Assistant
Ideal Dental
04.2024 - Current
Beertender/Manager
Pint & Pie Tacoma
06.2021 - Current
Patient Access Rep
Circle Creek Therapy
12.2020 - 04.2021
Workforce Education
Tacoma Community College
07.2017 - 12.2019
Medical Support Assistant
Madigan HealthCare System
12.2009 - 01.2014
In Home Caregiver
06.2008 - 12.2009
Bartender/Gambling Clerk
Pegasus Lounge
03.2007 - 01.2009
Appointment Setter
HealthNet Federal Services
05.2006 - 05.2008
Associate of Science - Health Information Technology
Tacoma Community College