Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yolanda Chico-Avila

Rockford,IL

Summary

Hello my name is Yolanda, I have been working at Amazon since 2020 and prior to that I was working at Pinnacle which was a third party for Amazon. I am looking for something new outside of working at a warehouse. I am open to new challenges and I am always willing to get the job done no matter what.

Overview

10
10
years of professional experience
1
1
Certification

Work History

WAREHOUSE ASSOCIATE + LEARNING AMBASSADOR

Amazon
07.2022 - Current
  • Loaded and unloaded ULDs loaded with boxes quickly and safely
  • Sorted and organized merchandise in preparation for shipment
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness
  • Properly marshaled tugs and planes into the correct position
  • Driving tug to designated work areas for company needs and working in all weather conditions throughout the year
  • Pulling on and off ULD freight from dollies
  • Supporting new hires in their learning journey
  • Helped them focus on-the-job training and self-directed training

LEARNING AMBASSADOR

Amazon
08.2020 - 07.2022
  • Printed t-shirts and looked for ink coverage and density, alignment and registration
  • Changed printing plates and cleaned print heads as required
  • Changed Ink containers and disposed the empty containers
  • Supporting new hires in their learning journey
  • Helped them focus on-the-job training and self-directed training

WAREHOUSE ASSOCIATE

Pinnacle
06.2019 - 05.2020
  • Loaded and unloaded ULD freight for airplanes, sometimes lifting containers of boxes onto equipment that transports items to sorting stations.
  • Scanned boxes and packed them into gaylords or ULD's containers.
  • Sorted boxes by destination.
  • Closed containers by scanning QR code then printed label out for the destination.

PROCESS TECHNICIAN

Syncreon
06.2018 - 05.2019
  • Scanned parts in sequential order with a scanner to meet customers (FCA) production needs

CUSTOMER SERVICE REPRESENTATIVE

Servi Com
06.2015 - 04.2018
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Updated and maintained database with accurate customer information and timely data entry
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships

CASHIER (Part-time)

Jimmy Jazz
11.2016 - 01.2018
  • Greeted and informed customers of products, fostering positive store experiences
  • Provided efficient and courteous service to customers
  • Built and maintained positive working relationships with co-workers
  • Processed cash, check and credit cards for customer purchases

Education

Business Administration Degree -

Rock Valley College
Rockford, IL
07.2024

High School Diploma -

Auburn High School
Rockford, IL
05.2014

Skills

  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Basic Math Functions
  • Microsoft Excel
  • Process Monitoring
  • Lifting and Sorting
  • Assembly and Production
  • Active Listening
  • Learning and Development
  • New Employee Onboarding
  • Food handling
  • Conflict and Complaint Resolution
  • Problem-solving abilities

Certification

  • Business License
  • Food and Handlers Certificate
  • BASSET Certificate

Languages

English
Full Professional
Spanish
Limited Working

Timeline

WAREHOUSE ASSOCIATE + LEARNING AMBASSADOR

Amazon
07.2022 - Current

LEARNING AMBASSADOR

Amazon
08.2020 - 07.2022

WAREHOUSE ASSOCIATE

Pinnacle
06.2019 - 05.2020

PROCESS TECHNICIAN

Syncreon
06.2018 - 05.2019

CASHIER (Part-time)

Jimmy Jazz
11.2016 - 01.2018

CUSTOMER SERVICE REPRESENTATIVE

Servi Com
06.2015 - 04.2018

Business Administration Degree -

Rock Valley College

High School Diploma -

Auburn High School

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Yolanda Chico-Avila