Yolanda Colbert Russell
Dayton
Summary
Results-driven customer service professional with over 6 years of experience in transaction processing and conflict resolution. Known for patience, product knowledge, and an ability to foster strong customer relationships. Eager to enhance customer satisfaction through effective service.
Overview
9
9
years of professional experience
Work History
Cashier
Home Depot
Centerville
04.2022 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and locating items.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions securely.
- Collaborated with team members to ensure smooth operations.
- Provided excellent customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
Visible
West Chester
04.2017 - 12.2019
- Provided customer support through various communication channels.
- Resolved customer inquiries and issues effectively and efficiently.
- Collaborated with team members to enhance service delivery processes.
- Documented customer interactions using internal CRM systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained up-to-date knowledge of company policies and offerings.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Fairview HS
Dayton OH05-1975
Associate of Arts - Communication
Sinclair Community College
Dayton, OHSome College (No Degree) - Various
Wright State University
Dayton, OHSkills
- Cash handling
- Point of sale operation
- Customer transaction processing
- Product knowledge
- Team collaboration
- Order fulfillment
- Effective communication
- Conflict resolution
- Patience and empathy
- Clear communication
Timeline
Cashier
Home Depot
04.2022 - Current
Customer Service Representative
Visible
04.2017 - 12.2019
High School Diploma -
Fairview HS
Associate of Arts - Communication
Sinclair Community College
Some College (No Degree) - Various
Wright State University