Yolanda De Jesus
Myrtle Beach,SC
Summary
Dynamic bilingual professional with extensive experience at the Superior Court of New Jersey, excelling in case management and interagency collaboration. Proven expertise in data management systems and customer relationship management, consistently achieving timely resolutions and enhancing support services for clients. Recognized for effective communication and meticulous attention to detail in high-stakes environments.
Overview
29
29
years of professional experience
Work History
Bilingual Senior Probation Officer-Child Support
Superior Court of New Jersey
New Brunswick, NJ
11.2008 - 06.2025
- Interviewed clients, verified addresses and employment for case preparation.
- Supervised probation cases to ensure compliance with court orders.
- Monitored payment patterns to identify irregularities and trends.
- Answered and resolved telephone referrals daily, achieving resolution within two days.
- Prepared cases for hearings by gathering relevant facts and documentation.
- Reviewed court orders from coworkers prior to forwarding to judges for signatures.
- Provided testimony as an officer in court upon request.
- Collaborated with community organizations to enhance support services for clients.
- Registered cases throughout the US and international.
Bilingual Senior Probation Officer- Domestic Violence Intake
Superior Court of New Jersey
Newark, NJ
05.2006 - 11.2008
- Conducted interviews with victims to assess allegations and relationship criteria for complaint filings.
- Gathered pertinent facts, including address verification and police reports, to establish court ETROs.
- Reopened modifications and interim actions in FACTS/ACSES during interviews.
- Processed appeals, counter complaints, and orders to show cause efficiently.
- Executed dismissals and submitted case files to appropriate judges.
- Provided recommendations and referrals while clarifying court procedures.
- Corrected inaccuracies and prevented duplicate entries of parties in FACTS.
Bilingual Probation Officer-Family Division ACSES Team/Information Ctr.
Superior Court of NJ
Newark, NJ
09.2001 - 04.2006
- Provided training for staff and law clerks on ACSES, reviewing escrow reports and legal referral reason reports.
- Collected and maintained case statistics to generate comprehensive status reports.
- Assisted Judge with Child Support Guidelines as required.
- Informed clients of rights, entitlements, and available services while explaining Judiciary policies.
- Supported Family Non-Dissolution Intake Department with case establishment and relisting complaints.
- Verified client information and investigated personal or criminal history relevant to cases.
- Prepared master calendar for Parent Education Workshop to ensure organized scheduling.
- Facilitated Parent Education Workshop backup, explaining options to couples and preparing consent orders for judicial approval.
Human Service Specialist I- Intake
Hudson County Board of Social Service
Jersey City, NJ
05.1998 - 09.2001
- Interviewed clients to verify data and determine program eligibility.
- Prepared necessary forms and maintained accurate file records.
- Collected and recorded data to evaluate client support service needs.
- Explained filing processes for child support and paternity to clients.
- Identified financial resources and outlined additional agency benefits for applicants.
- Scheduled home visits in accordance with program policies and procedures.
Sales Associate
Provident Saving Bank
Jersey City, NJ
11.1996 - 05.1998
- Processed various routine financial transactions, including transfers to and from Federal Reserve.
- Sold savings bonds and completed necessary paperwork for certificates of deposit.
- Managed daily working cash handling for each cashier’s drawer with precision.
- Counted cash on hand before closing, documenting currency, receipt tickets, and sorting checks.
- Accessed vault to verify accurate cash balance and coordinated shipments to Federal Reserve.
- Recommended suitable bank products to meet customer needs, facilitating referrals to sales personnel.
Education
Bachelors of Arts - Sociology
New Jersey City University
Jersey City, NJ12.1994
Skills
- Bilingual in English and Spanish
- Microsoft Office Suite proficiency
- Data management systems expertise
- Customer relationship management
- Wage analysis and reporting
- Interagency collaboration skills
- LexisNexis and CBA navigation
- PromisGavel for criminal record searches
- Certificate of Parentage processing
References
References are available on request.
Language And Technical Skills
Fluent in English and Spanish (Read, Write and Speak), Computer literate in: Excel, Microsoft Word, PowerPoint, Microsoft Outlook., Knowledge in the following court computer system: ACSES, FACTS, Promis Gavel, CCIS, KIdstar, COP, NJKIDS, Wages, CBA, DMV.
Timeline
Bilingual Senior Probation Officer-Child Support
Superior Court of New Jersey
11.2008 - 06.2025
Bilingual Senior Probation Officer- Domestic Violence Intake
Superior Court of New Jersey
05.2006 - 11.2008
Bilingual Probation Officer-Family Division ACSES Team/Information Ctr.
Superior Court of NJ
09.2001 - 04.2006
Human Service Specialist I- Intake
Hudson County Board of Social Service
05.1998 - 09.2001
Sales Associate
Provident Saving Bank
11.1996 - 05.1998
Bachelors of Arts - Sociology
New Jersey City University