Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Espenshade

Lebanon,PA

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

6
6
years of professional experience

Work History

Shift Manager

Harrisburg liv bacon llc
Florida , NY
03.2021 - 07.2023
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reinforced rules to promote superior employee performance.

Crew Member

Npc quality burgers inc
Pittsburg, KS
03.2017 - 06.2021
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Education

High School Diploma -

Eastern Lebanon Countysenior High School
Myerstown, PA
06.1996

Skills

  • Payment Processing
  • Operations Management
  • Hiring and Recruiting
  • Supply Ordering
  • Opening and Closing Procedures
  • Handling Customer Complaints
  • Inventory Controls
  • Flexible Schedule

Timeline

Shift Manager

Harrisburg liv bacon llc
03.2021 - 07.2023

Crew Member

Npc quality burgers inc
03.2017 - 06.2021

High School Diploma -

Eastern Lebanon Countysenior High School

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