Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yolanda Estrada

Summary

Dedicated, solid and committed professional individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Office Manager

Sun Loan Company
06.2015 - 01.2024
  • Managed daily operations and procedures.
  • Monitor and assist in the training and development of employees.
  • Evaluate financial statements and drive the office profitability.
  • Approve, reject and coordinate all loan applications.
  • Assist employees with loan processing and collection tactics.
  • Maintain compliance with policies and procedures.
  • Plan and develop branch growth by networking with the local community and other businesses.
  • Work closely with team members to obtain branch goals successfully.
  • Tax preparation.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Cashier

Dollar Tree
11.2014 - 06.2015
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Office Manager

Your Credit Inc.
11.1997 - 05.2014
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed day to day operations.
  • Approve or reject loan applications.
  • Drive profitability.
  • Provide excellent customer service skills either in person or on the phone.
  • Assist employees with collection tactics.
  • File civil suits to obtain loss money for the office.
  • File Garnishment and keep track of all open cases to ensure they get paid in full.

Education

High School Diploma -

Gallup Central High
Gallup, NM

Certification - Medical Billing

Stratford Online

Skills

  • Operations Management
  • Time Management
  • Data Entry
  • Employee Supervision
  • Performance Improvement
  • Training and Coaching
  • Decision Making
  • Detailed/ Goal oriented
  • Credit and Collections
  • Emotional intelligence
  • Tax preparation

Certification

  • Tax certified through Accurate Tax Solutions
  • Notary

Timeline

Office Manager

Sun Loan Company
06.2015 - 01.2024

Cashier

Dollar Tree
11.2014 - 06.2015

Office Manager

Your Credit Inc.
11.1997 - 05.2014

High School Diploma -

Gallup Central High

Certification - Medical Billing

Stratford Online

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Yolanda Estrada