Yolanda Garcia
New York,NY
Summary
To secure employment with a reputable company, where I can utilize my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Dedicated customer service personnel with ten years of experience of utilizing team-building and interpersonal skills in a fast-paced, customer focused environment. Recognized for the ability to communicate with customers efficiently and provide them with exceptional service that ensured clients retention and positive feedback.
Overview
10
10
years of professional experience
Work History
Sales Associate
Carter's Osh Kosh B'gosh
Bronx, New York
09.2017 - 03.2023
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Lane Bryant
Bronx, NY
09.2014 - 03.2020
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Inform customers of current sales and deals
- Train new employees to work at registers, fitting rooms and taking customers measurements.
Sales Associate
The Children's Place
New York, NY
10.2012 - 11.2014
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Demonstrated product features and benefits for customers' needs.
Education
High School Diploma -
Coalition School For Social Change
06.2004
Skills
- Detail Oriented
- Dedicated team player
- Organization
- Strong communication skills
- Adaptive in new environment
- Bilingual (Spanish)
- Enthusiastic
- Positive
- Proficient in Microsoft Word, Excel, and PowerPoint
- Excellent time management and problem-solving skills
- Highly organized with the ability to function at a high level in wide variety settings
- Multi-Tasking Strength
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Carter's Osh Kosh B'gosh
09.2017 - 03.2023
Sales Associate
Lane Bryant
09.2014 - 03.2020
Sales Associate
The Children's Place
10.2012 - 11.2014
High School Diploma -
Coalition School For Social Change
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