Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Hare

Glendale Heights,IL

Summary

I am looking for a safe, stable and progressive opportunity with the ability for growth. i work well within a group and stand on my own as an individual. i am no stranger to irate callers and take pride and resolving issues in a timely fashion. I am very professional and I really enjoy helping people. I have also worked for companies like Caterpillar logistics, UPS, Bobcat, Borgwarner, and Rapak in my earlier work history.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Annuity Health/ RevMd
08.2021 - 12.2023

My duties included taking payments via credit card or checking or savings account, adding insurance not provided at the time of service, re-billing medical claims, handled irate callers, and provided insurance information to clients and attorneys


Line Leader

Paramount Staffing/ Corneilus
09.2019 - 04.2020

My duties including making beverage machines for several machines. i also assigned duties for the day to meet daily production quota.

Warehouse Worker

Bisco Industries
02.2018 - 09.2019

My duties included picking, packing, scaling, receiving , scanning, and all all work related duties to prepare for UPS, Fedex, and DHL pick-ups and deliveries.

Collections Specialist

Miramed
09.2015 - 05.2017

My duties included taking inbound calls in a fast paced call center, taking payments for hospital based out of Georgia, and trouble shooting accounts using Epic and Cubs systems.

Customer Service Representative

FP Mailing Solutions/ SNI Staffing
05.2015 - 08.2015

My duties included taking inbound calls to assist clients with trouble shooting postage meter repairs, warm transferring calls to several departments, explaining payment options, verifying bank authorization forms, and answering email request.

Customer Service and Sales Specialist

OCSS
06.2013 - 08.2014

My duties included making outbound calls to set appointments for potential clients, completing political surveys, and setting reservations for upcoming seminars.

Customer Service Representative

Blue Cross Blue Shield
10.2012 - 03.2013

My duties included taking inbound calls, completing returns, explaining deductibles and premiums, and helping clients choose the best healthcare plans for their families.

Customer Service Representative

Pampered Chef
05.2012 - 10.2012

My duties included taking inbound calls, completing exchanges, returns, and refunds, providing monthly promotions to clients and and locating demonstrators in the clients area.

Customer Service Representative

CVS Caremark SpecialtyPharmacy
09.2011 - 03.2012

My duties included taking inbound calls to provide patients with the correct pharmacy to obtain their medications, expediting emergency prescriptions by overrides and answering patient concerns.

Customer Service Representative

Automated Health Systems
11.2006 - 07.2009

My duties included taking inbound calls to help client find their primary care provider, explaining HMO and other healthcare options, providing clients with specialist information, and following up with email request.

Education

High School Diploma -

Lockport Township High School
Lockport, Il
01.1991

Skills

My skills included knowledge of Epic, various phone systems, Microsoft proficient, attention to detail, and able to work alone or with a team

Timeline

Customer Service Representative

Annuity Health/ RevMd
08.2021 - 12.2023

Line Leader

Paramount Staffing/ Corneilus
09.2019 - 04.2020

Warehouse Worker

Bisco Industries
02.2018 - 09.2019

Collections Specialist

Miramed
09.2015 - 05.2017

Customer Service Representative

FP Mailing Solutions/ SNI Staffing
05.2015 - 08.2015

Customer Service and Sales Specialist

OCSS
06.2013 - 08.2014

Customer Service Representative

Blue Cross Blue Shield
10.2012 - 03.2013

Customer Service Representative

Pampered Chef
05.2012 - 10.2012

Customer Service Representative

CVS Caremark SpecialtyPharmacy
09.2011 - 03.2012

Customer Service Representative

Automated Health Systems
11.2006 - 07.2009

High School Diploma -

Lockport Township High School
Yolanda Hare