Yolanda Harris
Frisco
Summary
Dedicated professional with extensive experience in customer service and patient care, notably at Best Home Health. Excelled in enhancing patient satisfaction and streamlining transactions, demonstrating exceptional work ethic, empathy, and accuracy. Skilled in both customer assistance and maintaining high confidentiality standards, contributing to a positive and efficient environment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier
The Home Depot
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocker
Walmart
08.2023 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked shelves to match planogram images and instructions.
CNA
Best Home Health
01.2018 - 06.2022
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
Assurance Health Care
02.2019 - 03.2021
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Basic Studied
Ouachita High School
Monroe, LA05.1999
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
Certified Activity Director
Timeline
Stocker
Walmart
08.2023 - Current
CNA
Assurance Health Care
02.2019 - 03.2021
CNA
Best Home Health
01.2018 - 06.2022
Cashier
The Home Depot
Basic Studied
Ouachita High School
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