Yolanda Henderson
Rancho Cucamonga,CA
Summary
Knowledgeable Professional with experience in administrative support, childcare development, customer service and Medical Billing and collections. Offering 20+ years of experience in management and company evolution through maintaining and optimizing workflow. Highly efficient and accurate with strong planning, problem-solving and communication skills
Overview
5
5
years of professional experience
Work History
DSP
Oparc Adult Development Center
12.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
UPS/Temp Coordinator
10.2021 - 12.2021
- Direct full-time drivers with a helper for the daily route Set Appointments Scheduled the helpers Work on excel to place hours for the helpers Made phone calls to the helpers Worked with the route guys on directing the drivers
Miracle Ear Accounts Specialist Lead
01.2019 - 03.2020
- Responsible for follow up on all insurance company claims
- Corrected billing on UB-92 and 1500 claims, rebilled with appeal letters to insurance
- Companies for payment or reconsideration of payment
- Filed liens with Worker Compensation insurance claims
- Verified patient Insurance, requested Authorization for treatment
- Trained new hires and conducted peer interviews, Spoke to Patients regarding payment and corrections on accounts Organize and scheduled office meetings as well as client appointments and team meetings effectively accommodating training and coordination needs.
Education
Associate of Arts - Child Development
Cerritos College
Norwalk, CA01.1990
Skills
- Medical Billing
- Claims
- Accounts Receivable
- Medical Terminology
- Outlook
- CPT
- ICD-10
- Data Entry
- EMR System
- Microsoft word
- Excel
- Office
- Commercial Insurance
- Insurance Verification
Timeline
DSP
Oparc Adult Development Center
12.2022 - Current
UPS/Temp Coordinator
10.2021 - 12.2021
Miracle Ear Accounts Specialist Lead
01.2019 - 03.2020
Associate of Arts - Child Development
Cerritos College
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