Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Yolanda Jennings

Yolanda Jennings

Dallas

Summary

Dynamic Senior Analyst at American Airlines, specializing in Agile project management and business analysis. Demonstrated success in implementing process improvements, generating $10M savings for Pier 1, and strengthening stakeholder engagement. Proficient in cross-functional collaboration and technology integration, providing impactful solutions that enhance business performance.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior Product Owner

American Airlines
Ft. Worth
06.2017 - Current
  • Collaborated with cross-functional teams to define product vision and roadmap.
  • Prioritized product backlog based on stakeholder feedback and market research.
  • Facilitated agile ceremonies to enhance team communication and project flow.
  • Analyzed user stories to ensure alignment with business objectives and user needs.
  • Engaged with customers to gather insights and validate product concepts.
  • Coordinated release planning activities to ensure timely delivery of products.
  • Developed detailed specifications for new features and enhancements.
  • Managed sprints and releases while tracking progress against goals.
  • Collaborated with stakeholders to define feature requirements and prioritize backlog items.
  • Facilitated meetings between cross-functional teams to ensure alignment of project objectives.
  • Coordinated internal resources across multiple departments for successful product launches.

Senior Consultant

Sogeti USA LLC
09.2014 - 06.2017
  • Business Analyst/Product Owner
  • Project Description Project CDE Reporting
  • Exercising the SAFE Agile framework (Rally) to generate business growth and strong marketing decisions for Pier 1.
  • Engage with client to gather software reporting requirements and business rules around those requirements.
  • Draft and maintain business requirements to align with functional and technical requirements across multiple business units.
  • Facilitate meetings with development team to gather additional questions for the business.
  • Provide input on the development of report drafts and mockups to meet client needs and expectations.
  • Accountable for gathering data to assist with the reduction in printing reports from InfoPac to access from Report2Web.
  • Agilence/Retail20/20 Implementation which will net in Pier 1 saving and estimated $4M to $10M in 2017
  • Collaborated with cross-functional teams to define product vision and roadmap.
  • Prioritized product backlog based on stakeholder feedback and market research.
  • Managed sprints and releases while tracking progress against goals.
  • Communicated regularly with senior leadership regarding progress against key performance indicators.
  • Collaborated with stakeholders to define feature requirements and prioritize backlog items.
  • Maintained documentation related to the product lifecycle such as release notes, bug reports, and feature requests.
  • Facilitated meetings between cross-functional teams to ensure alignment of project objectives.

Business Operations Process Analyst

CapGemini BPO/EFH
Dallas
  • Conducted requirement sessions and created business requirements documents
  • Tested and implemented several projects with leading Fortune 500 companies in several vertical markets including Energy Future Holdings, Luminant, ONCOR, and TXU Energy
  • Project work streams were dependent on the requirements for the client and included Document Management; Voice and Telephony; and SLA Reporting
  • Standardized dashboard reporting created for implementation
  • Created the ability to monitor and analyze data for a global BPO ticketing solution to enable process improvement for Business Process Leads
  • Used both Agile and Waterfall Methodologies for project implementation
  • Created standardized processes and procedures
  • Served as TeamForge Administrator, formerly known as SourceForge, for the BPO Tools and Technology employees
  • Trained 40+ employees on the use of Teamforge functionality, such as tracking of requirements, tasks/ source code
  • Provided leadership and direction to off-shore BI reporting resources in India and Europe

Business QA Testing Analyst

CapGemini/TXU
Dallas
  • Responsible for meeting with stakeholders across the company to elicit, analyze, communicate and validate requirements for projects varying sizes and complexity. Made recommendations to the Project Owner to improve Business Processes, Policies, Procedures or Information Systems, and to ensure the Owners requirements were achieved
  • Communicate with project team members to ensure all requirements are clearly understood between the Project Owner, Project Manager and the Development Team. Identified and mitigated interdependencies, risks or issues in the Project Life Cycle
  • Accountable for creating the Test Plan and Test matrix and determining required data needs for successful testing. Each plan included testing for positive and negative results, alternative paths, regression testing and all Requirements
  • Tracked and reported issues or risks to the Project Manager and Project Owner to help ensure successful resolution. Performed Defect Tracking and generated reports for all team members using Mercury Quality Center or other database options.
  • Key Projects while serving as Business Analyst/Project Lead:
  • 1. Defined requirements for a new Content Management System
  • 2. Developed Test Cases, Story Boards and Test Scenarios for end user and system integration testing.
  • 3. Facilitated remote and hands-on training for the functionality of internal company systems - Siebel, Cordaptix (CCB), eNable, Maximo, and ImageNow Workflow Management System for both residential and commercial services
  • 4. Improved processing time for billing creation for 90,000+ large commercial and industrial customers for TXU

Senior Large Industrial Billing Coordinator

TXU Energy
Dallas
  • Managed several large billing accounts
  • Tracked monthly billing and account reconciliation
  • Managed all bankrupt account reconciliation for company

Education

Bachelor of Science - Liberal Arts

Grambling State University
Grambling, Louisiana
01.1990

Skills

  • Business analysis and administration
  • Agile project management
  • Scrum and product ownership
  • Requirements gathering and stakeholder engagement
  • Process improvement and change management
  • Cross-functional collaboration
  • Attention to detail
  • Technology integration and employee supervision

Certification

  • Professional Scrum Certification (PSM I)
  • ITIL Foundation

Affiliations

Dallas Women’s Counsel

Timeline

Senior Product Owner

American Airlines
06.2017 - Current

Senior Consultant

Sogeti USA LLC
09.2014 - 06.2017

Business Operations Process Analyst

CapGemini BPO/EFH

Business QA Testing Analyst

CapGemini/TXU

Senior Large Industrial Billing Coordinator

TXU Energy

Bachelor of Science - Liberal Arts

Grambling State University

Similar Profiles

CREATE PROFILE