YOLANDA LANE
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Maine General Orthopaedics
01.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Administrative Assistant
City of Waterville
08.2020 - 08.2021
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Organized and updated file systems, keeping records easily retrievable to meet internal standards and legal requirements
Personal Assistant / Caregiver
Dr. Keels Jorn
09.2009 - 06.2020
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Kept detailed track of household and maintenance inventory and schedules.
- Responded to emails and other correspondence to facilitate communication.
- Displayed absolute discretion at handling confidential information.
Education
Associate in Arts (A.A.) - General Studies
Florida State College
Jacksonville, Florida05.2017
Skills
- Check-in coordination
- HIPAA compliance
- Attention to detail
- Administrative support
- Computer skills
- Multi-line telephone system operation
- Problem resolution
- Strong communication
- Social perceptiveness
- Scheduling and coordinating
References
References available upon request.
Timeline
Patient Service Representative
Maine General Orthopaedics
01.2023 - Current
Administrative Assistant
City of Waterville
08.2020 - 08.2021
Personal Assistant / Caregiver
Dr. Keels Jorn
09.2009 - 06.2020
Associate in Arts (A.A.) - General Studies
Florida State College
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