Yolanda Lozada
Boston,MA
Summary
Strong Communication Skills
Detailed Oriented
Excellent Multitasker
Store Planning and Designs
Management Skills
Good Leadership
Excellent Customer Service
Great Cash Handling Skills
Collections
Data Entry
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Certified Pawnbrok
Value Pawn & Jewelry
Hollywood, FL
10.2017 - 02.2025
- Customer Service, Valuation and Negotiation
- Loan Transactions
- Collateral Management
- Sales and Buys
- Record keeping
- Collections
Customer Service Representative
La Familia Pawn and Jewelry
Miami, FL
01.2010 - 08.2017
- Customer Service Valuation and Negotiation
- Loans Transactions
- Collateral Management
- Sales and Buys
- Compliance
- Record Keeping
- Collections
Assistant Manager
Walgreens
Bradenton, FL
02.2015 - 09.2015
- Leading the store team
- Ensuring Excellent Customer Service
- Managing the overall Business Operations
- Merchandising and Inventory
- Problem Solving
Assistant Manager, Customer Service
Simply Fashions
Miami, FL
11.2001 - 09.2015
- Customer Service
- Scheduling and paperwork
- Merchandising
- Store Operations
- Cash Handling
Customer Service/Pawnbroker
Value Pawn & Jewelry
Miami, FL
04.2001 - 10.2009
- Customer Service
- Collections
- Pawns, Buys and Loans
- Sales
Education
MBA - Nursing Assistant
Crown Business Institute
Miami, FL03-1989
High School Diploma -
Miami Jackson Senior High
Miami, FL06-1988
Skills
- Customer service
- Loan processing
- Collateral management
- Record keeping
- Sales transactions
- Collections management
- Team leadership
- Problem solving
- Data entry
Languages
Spanish
Professional
Certification
- Nursing Assistant Certification
Accomplishments
- Awarded for Great Customer Service
- Awarded for Great Merchandising
- Awarded for Meeting Goals
References
References available upon request.
Timeline
Customer Service Representative/Certified Pawnbrok
Value Pawn & Jewelry
10.2017 - 02.2025
Assistant Manager
Walgreens
02.2015 - 09.2015
Customer Service Representative
La Familia Pawn and Jewelry
01.2010 - 08.2017
Assistant Manager, Customer Service
Simply Fashions
11.2001 - 09.2015
Customer Service/Pawnbroker
Value Pawn & Jewelry
04.2001 - 10.2009
MBA - Nursing Assistant
Crown Business Institute
High School Diploma -
Miami Jackson Senior High
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