Yolanda Nabor
Watsonville,CA
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's Restaurant
Watsonville, CA
10.2021 - Current
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with health and safety regulations.
- Provided coaching and guidance to team members when necessary to improve performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted in resolving escalated customer service issues in a timely manner.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Monitored store operations to ensure compliance with company policies and procedures.
- Analyzed sales data to identify trends and areas for improvement.
- Enforced safety standards throughout the store including proper use of equipment.
- Trained new employees on company policies, procedures, and job responsibilities.
- Inspected work areas regularly for cleanliness and organization standards.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
Library Volunteer
Watsonville Public Library
Watsonville, CA
08.2019 - 05.2020
- Supported librarians by helping them prepare materials for classes or workshops offered at the library.
- Conducted story time sessions for children of all ages in a group setting.
- Updated shelves with new releases from publishers and authors.
- Organized and shelved materials according to library standards.
- Worked alongside library staff to shelve books and organize collections.
- Created materials to promote library at local schools and community events.
- Helped maintain library operating budget by performing volunteer duties to promote quality service.
Education
Not Completed -
Watsonville High School
250 E Beach St Watsonville, Ca 95076Skills
- Schedule oversight
- Opening and closing procedures
- Tech-savvy
- Staff motivation
- Relationship building
- Staff development
- Staff training and onboarding
- Verbal and written communication
- Employee training
- Documentation and reporting
- Punctual and reliable
- Decision-making
- Handling customer complaints
- Team building
- Schedule management
- Training and mentoring
- Shift leadership
- Cash handling
- Customer service focus
- Team development
- Accurate money handling
- Shift checklists
- Workplace safety
Accomplishments
- Received an award for most supportive manager
Certification
- Food safety Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Mixteco
Elementary
Affiliations
- Planning events
- Decorating
Timeline
Shift Manager
McDonald's Restaurant
10.2021 - Current
Library Volunteer
Watsonville Public Library
08.2019 - 05.2020
Not Completed -
Watsonville High School
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