Medical Receptionist
Steve E Clard MD Thelma M Yamada MD LLC
1885 Main St, Steve 405, Wailuku, HI 96793
07 1998 - Current
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced administrative errors by consistently verifying insurance information.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved accuracy of patient data with meticulous record-keeping.
- Enhanced office efficiency by implementing new filing system for patient records.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Optimized appointment scheduling to maximize doctor availability.
- Supported positive patient experience by offering assistance with filling out health forms.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Enhanced patient experience by maintaining clean, organized reception area.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for 2 pediatrician physicians in a medical facility, scheduling appointments, and handling patient inquiries.