Yolanda Ramos
Brooksville,FL
Summary
Results-driven advocate with expertise in client relationship management and bilingual communication. Enhanced service delivery through effective data management and coordinated support services. Fostered community partnerships to elevate client satisfaction and improve service outcomes.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Family Support Advocate
Youths and Family Advocates
Brooksville, FL
08.2023 - Current
- Advocated for youth and families by coordinating direct services and providing tailored guidance.
- Established partnerships with local organizations to enhance resource availability for family support.
- Documented family interactions and service updates to ensure comprehensive client records.
Pharmacy Assistant
Bushnell Pharmacy
Bushnell, Florida
04.2021 - 07.2023
- Prepared medication orders for pharmacist review and patient pickup.
- Supported prescription processing and provided daily counter assistance to optimize workflow.
- Greeted customers at pharmacy counter to foster a welcoming environment and enhance customer experience.
- Handled customer payments through cash registers and card terminals to ensure accurate transactions.
- Restocked shelves and prepared expired drugs for return.
Education
High School Diploma -
Okaloosa-Walton College
De Funiak Springs, FL09-2005
Skills
- Client advocacy
- Case Management
- Family Engagement
- Client Documentation
- Communication Skills
- Organizational skills
- Time management
- Retail Sales
- Customer service
- Cash Handling
- Computer Skills
- Bilingual in Spanish
- Relationship building
- Merchandising
Personal Information
Driving License: Yes
Certification
Driver's License
Languages
English, Bilingual, Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Family Support Advocate
Youths and Family Advocates
08.2023 - Current
Pharmacy Assistant
Bushnell Pharmacy
04.2021 - 07.2023
High School Diploma -
Okaloosa-Walton College