Yolanda Richardson
Saginaw,MI
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
29
29
years of professional experience
Work History
Operations Manager
Value City Funiture
07.2020 - 03.2026
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for staff to enhance skills and ensure compliance with safety protocols.
- Streamlined operational workflows to enhance efficiency across departments.
- Fostered a culture of continuous improvement through regular feedback and team engagement sessions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Office Manager
Art Van Furniture
01.1997 - 03.2020
- Ensured guest satisfaction by actively managing the guest experience at the counter or on the phone (pre and post-sale)
- Oversaw processes related to office security (debit, credit and cash balancing; bank deposits; bad debt collections; and knowledge of current consumer finance programs and accurate completion of contracts) to reduce loss of AVF
- Partnered with Loss Prevention in reconciling bad debt, fraud, etc
- Assisted in inventory management by ensuring transfers, returns, and undelivered merchandise were properly recorded and documented in AV system
- Provided leadership and supervision to the Assistant Office Manager and Customer Service Representatives by following company policies and procedures to ensure a successful bi-annual audit
- Managed applicant tracking system by sources resumes, scheduling, and conducting interviews along with selecting new hires for office staff
- Developed, trained, and coached new and existing office staff on company initiatives and programs to ensure proper execution and experience for the guest
- Managed and audited office wages and ensured the office staff is complying with state labor laws and the office staff is not exceeding office budget
- Audit daily reports to ensure accuracy of sales and processes. Partner with Store Management on resolution if need be
- Partnered with management to resolve guest "source" calls and reduce cancellations while training customer service representatives to resolve customer issues
- Establish work schedules; manages time and attendance; directs and reviews work; writes and deliver performance reviews; and address performance/conduct issues through corrective action process for assigned office staff in partnership with Store Manager
- Ensure office staff is scheduled appropriately for coverage while minimizing payroll expenses
Education
High School Diploma -
Buena Vista High School
Saginaw, MI06-1989
Skills
- Data Entry
- MicroSoft Office
- Customer Service
- Teamwork/Collaboration
- Supervisor Skills
- Office Management
- Cash Handling
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Inventory management
Timeline
Operations Manager
Value City Funiture
07.2020 - 03.2026
Office Manager
Art Van Furniture
01.1997 - 03.2020
High School Diploma -
Buena Vista High School