Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Yolanda Rumph

South Daytona,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

GEICO
Daytona Beach, FL
02.2018 - 06.2024
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ensured compliance with applicable laws regarding employment practices.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Supervised staff members, organized schedules and delegated tasks.

Sales Agent

GEICO
Daytona Beach , FL
09.2016 - 02.2018
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Processed payments received from clients promptly according to established procedures.

Account Broker

Total Quality Logistics Inc.
Daytona Beach, FL
02.2016 - 09.2016
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.

Sales Clerk

Charolette Russe
Daytona Beach, FL
08.2015 - 08.2016
  • Greeted customers and responded to inquiries in a professional manner.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Responded promptly to customer inquiries regarding product availability or pricing information.
  • Ensured that product displays were organized, clean and attractive at all times.

Education

Some College (No Degree) - Criminal Justice

Bethune - Cookman University
Daytona Beach, FL

Skills

  • Workforce Management
  • Staff Management
  • Operations Management
  • Team Supervision
  • Account Retention
  • Account Management
  • Team training and development
  • Product Knowledge
  • Cold-calling
  • Rapport Building

Accomplishments

  • Office Record for most policies sold in a month. November 2017
  • Top 5 local GFR in the nation. January 2022 January 2023
  • Awarded for consistency and quality. April 2023

Certification

  • 440 Insurance License, September 2016

Timeline

Office Manager

GEICO
02.2018 - 06.2024

Sales Agent

GEICO
09.2016 - 02.2018

Account Broker

Total Quality Logistics Inc.
02.2016 - 09.2016

Sales Clerk

Charolette Russe
08.2015 - 08.2016

Some College (No Degree) - Criminal Justice

Bethune - Cookman University

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Yolanda Rumph