Yolanda Sample
Wilmington,DE
Summary
Skilled Service Coordinator with experience in managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Also, organized, dependable and successful at managing multiple priorities with a positive attitude.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Coordinator
AmeriHealth Caritas Family Of Companies
Philadelphia, PA
06.2019 - 01.2022
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 120 individuals
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences.
Project Implementation Coordinator
PRWT Services Inc.
Philadelphia, PA
03.2012 - 06.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Media Arts Instructor
Communities In Schools Of Philadelphia/BWSF
Philadelphia, PA
09.2010 - 03.2012
- Planned and executed activities and lessons to promote skill and knowledge of mass media.
- Facilitated group sessions with as many as 50 students and provided one-on-one support.
- Prepared and gathered materials for detailed lesson plans.
- Developed lesson plans surrounding various types of art, history and culture.
- Maintained daily student records and evaluated student progress.
- Modeled interpersonal relationships with staff members, students and administrators and strived to enhance student learning and well being.
Corporate Communications Manager
PRWT Services Inc.
Philadelphia, PA
10.1998 - 06.2010
- Promoted specific messages to internal and external stakeholders.
- Capitalized on carefully built media relations to enhance outreach and public image.
- Wrote executive speeches and talking points to deliver consistent message across all internal and external communication channels.
- Managed company events, town halls and meetings.
- Developed communications strategies for success positioning
- Cultivated strong corporate image and identity with clear branding.
- Fostered positive relationships with key business journalists in national and trade publications.
- Wrote engaging and successful press releases to control information and public opinion.
Local Listings Editor
TV Guide Magazine
Radnor, PA
05.1994 - 09.1998
- Wrote and edited copy for listings in over 30 local Spanish language television stations and three major networks throughout the country.
- Adhered to specific timelines to assure efficient and timely delivery of listings for submission into the digest.
- Worked closely with editorial team to make revisions and corrections in a timely fashion.
Education
Bachelor of Arts - Communications
Temple University
Philadelphia, PA05.1990
Master of Arts - Elementary Education
Cheyney University of Pennsylvania
Cheyney, PASkills
- Ongoing Client Support
- Active Listening
- Critical Thinking
- Time Management
- Judgment and Decision-Making
- Professional Speaking
- Building Rapport and Trust
- Client Service and Assistance
- Dependable and Consistent
- Writing
Affiliations
- Deborah Grand Chapter Order of Eastern Stars, PHA
- Daughter's Auxiliary to the AEAONMS- Minaret Court No. 154
- National Association for Professional Women
Certification
Event Planning and Management
Timeline
Service Coordinator
AmeriHealth Caritas Family Of Companies
06.2019 - 01.2022
Project Implementation Coordinator
PRWT Services Inc.
03.2012 - 06.2019
Media Arts Instructor
Communities In Schools Of Philadelphia/BWSF
09.2010 - 03.2012
Corporate Communications Manager
PRWT Services Inc.
10.1998 - 06.2010
Local Listings Editor
TV Guide Magazine
05.1994 - 09.1998
Bachelor of Arts - Communications
Temple University
Master of Arts - Elementary Education
Cheyney University of Pennsylvania
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