Yolanda Serrano
Tampa,FL
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements. Confident leader, mentor, and coordinator with a track record of steering improvement, guiding a top-performing team, and optimizing internal operations. I hold extensive market knowledge for rent growth, occupancy efforts and minimal turnover. My goal is to deliver excellence in every aspect of my role and contribute to the growth and success of my company.
Overview
7
7
years of professional experience
Work History
Community Manager
ECI Groups
Wesley Chapel, FL
06.2025 - Current
- Managed daily operations of residential properties and ensured tenant satisfaction.
- Trained staff on customer service best practices and property management procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Managed daily operations of 294 units, including staffing, budgeting, scheduling, and inventory control.
- Managed social media accounts associated with company's events portfolio.
Assistant Property Director
RAM Partners LLC
04.2021 - Current
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Prepared detailed reports on property performance metrics for weekly review meetings.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Leasing Manager
The Related Group
01.2018 - 04.2021
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Streamlined the leasing process for efficiency by implementing an online application system.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Prepared detailed daily reports for property owners, ensuring transparency and accuracy in all transactions.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted regular inspections of both interior and exterior of properties for damage and cleanliness.
- Coordinated appointments for showings of the community.
Education
High School Diploma -
Chamberlain High School
Tampa, FL05.2016
Skills
- Business Development
- Logistics Management
- Budget Control
- Event Planning
- Social Media Management
- Conflict Resolution
- Leadership Development
- Rules and Regulations
- Strategies and goals
- CRM/ knock software
- Yardi software
- Leonardo
- Bill box/Purchase order
- Real page / LRO
Timeline
Community Manager
ECI Groups
06.2025 - Current
Assistant Property Director
RAM Partners LLC
04.2021 - Current
Leasing Manager
The Related Group
01.2018 - 04.2021
High School Diploma -
Chamberlain High School
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