Overview
Work History
Education
Skills
Timeline
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Yolande Fukwa

Dallas,TX

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Ecobank
Cite Verte, Kinshasa
01.2014 - 12.2024
  • Identified transaction errors when debits and credits did not balance.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Responded and assisted customers with account inquiries and updates.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Answered inbound calls, chats and emails to facilitate customer service.

Catering Attendant

DLT Service
Kinshasa, Kinshasa
02.2020 - 01.2024
  • Served orders by picking up and delivering selections from kitchen.
  • Prepared and served food items to guests in a timely manner.
  • Packaged and bagged cooked food and prepared items.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Checked catering orders for inclusion of required menu items.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Followed proper sanitation procedures when handling food items.

Education

High School Diploma -

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Kinshasa
07-1999

Skills

  • Order accuracy
  • Order taking
  • Cash handling
  • Food and beverage pairings
  • Menu presentation
  • Hospitality and accommodation
  • Customer satisfaction
  • Patience and composure
  • Positive and professional
  • Cash register operation

Timeline

Catering Attendant

DLT Service
02.2020 - 01.2024

Customer Service Representative

Ecobank
01.2014 - 12.2024

High School Diploma -

Meta

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Yolande Fukwa