Yolett Zambrano Robbins
Lawrenceville,GA
Summary
A dedicated and approachable Senior Leader with 20 years of experience in service and support roles. Known for a customer-focused approach and effective conflict resolution, as well as strong time management and sales support skills. Demonstrates solid problem-solving abilities and thorough knowledge of policies and procedures. Skilled in assessing team performance and guiding complex projects to successful completion. Eager to contribute extensive experience and collaborate effectively to achieve positive results.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Specialty Sales Team Leader
Target
Marietta, Georgia
08.2021 - Current
- Fostered a guest-first approach by consistently applying core guest service principles.
- Maintained a strong understanding of retail fundamentals, including sales trends, inventory management, pricing, and promotional activities.
- Supported team members across various specialty areas, promoting collaborative management.
- Developed tailored strategies for hourly team members to enhance overall performance and engagement.
- Strengthened visual merchandising skills by adhering to brand standards and providing strategic guidance.
- Worked collaboratively with cross-functional teams to coordinate efforts and improve outcomes.
- Mentored team members to support professional growth and skill development.
- Used data analysis to inform strategic planning.
- Improved operational processes to increase efficiency, productivity, and resource management.
- Contributed to expanding the department's market presence through innovative outreach initiatives.
- Promoted a culture of continuous learning with an emphasis on current product knowledge.
- Encouraged open communication and conflict resolution to maintain a positive work environment.
Guest Service Team Leader
Target
Plymouth, Pennsylvania
11.2017 - 08.2021
- Led initiatives to foster a culture of excellence by mentoring and training Guest Advocates and Front Store Attendants, ensuring consistent delivery of quality customer service.
- Promoted diversity, equity, and inclusion through coaching, modeling inclusive behaviors, and addressing biases, creating a fair and welcoming workplace.
- Led training efforts to enhance team members’ understanding of store operations and foster ongoing development.
- Provided targeted training in conflict resolution and communication to strengthen the team's ability to handle complex customer interactions.
- Collaborated with cross-functional teams to deliver cohesive customer experiences and improve operational efficiency.
- Continued to seek and implement strategies for operational improvement while maintaining a focus on customer satisfaction.
- Continuously evaluated team performance and identified areas for improvement, implementing targeted training modules to address skill gaps.
- Recognized as a role model within the organization, I inspired team members to adopt a customer-centric mindset, resulting in increased customer loyalty and positive word-of-mouth referrals.
Closing Team Lead
Target
Plymouth Meeting, Pennsylvania
06.2014 - 11.2017
- Led closing team to ensure efficient store operations at end of day.
- Trained staff on cash handling and customer service best practices.
- Managed inventory processes during closing to maintain accuracy and organization.
- Facilitated communication between departments for smooth closing transitions.
Food Service Team Leader
Target
Plymouth Meeting, Pennsylvania
06.2010 - 11.2014
- Supervised food preparation and service in a fast-paced retail environment.
- Trained team members on food safety and sanitation practices.
- Ensured inventory levels met operational needs and minimized waste.
- Coordinated team schedules to optimize staffing during busy hours.
Education
Business Management Essential - Business Administration
E-Cornell University
01.2025 - 06.2025
Accounting And Business Management - Business Administration
University of Saint Mary The Antique
Panama, City 05.1997 - 10.2003
Academy of Mathematics And Commerce
Panama, CitySkills
- Bilingual (English/Spanish)
- Service Level Agreements
- Team work and Collaboration
- Coaching and Mentoring
- Documentation and Reporting
- Conflict Mediation
- Time Management Optimization
- Sales Drive
- Problem Solving
- Policy Acumen
- Project Oversight
- Team Evaluation
- Customer Focus
- Collaboration
- Leadership
- Strategic Thinking
- Process Enhancement
- Analytical Insight
- Innovation
Timeline
Business Management Essential - Business Administration
E-Cornell University
01.2025 - 06.2025
Specialty Sales Team Leader
Target
08.2021 - Current
Guest Service Team Leader
Target
11.2017 - 08.2021
Closing Team Lead
Target
06.2014 - 11.2017
Food Service Team Leader
Target
06.2010 - 11.2014
Accounting And Business Management - Business Administration
University of Saint Mary The Antique
05.1997 - 10.2003
Academy of Mathematics And Commerce