Yoliannis Padilla Hernandez
Trenton,NJ
Summary
Sales Associate with a strong history of exceeding sales targets across diverse shifts. Recognized for delivering outstanding customer service and effectively resolving complaints. Proven ability to build relationships and enhance customer satisfaction, contributing to increased store loyalty. Results-driven with a focus on continuous improvement and innovative problem-solving in dynamic environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Footlocker, Footlocker
Trenton, NJ
04.2025 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
- Conducted product demonstrations to highlight features and benefits.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Provided product knowledge to customers on different styles of shoes.
- Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
- Collaborated closely with management team to review sales goals and objectives.
- Cleaned fitting rooms after each use; removed items left behind by previous customers.
- Assisted customers with finding the right size, style, and color of shoe.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Developed strategies for increasing sales opportunities through effective marketing techniques such as promotions or discounts.
Warehouse Worker
Amazon
Bordentown, NJ
10.2023 - 07.2024
- Investigated any reported problems regarding shipping errors or damages.
- Inspected incoming shipments for damage or discrepancies.
- Transported goods to designated areas within the warehouse facility.
- Followed established guidelines for picking orders accurately.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Maintained stock levels in accordance with company policies.
- Assembled orders according to customer requests.
- Verified accuracy of incoming shipments against purchase orders.
- Identified discrepancies between physical count and computer data.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Inspected damaged goods prior to disposal or return to vendor.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Received and tracked incoming inventory shipments.
- Processed returns of defective merchandise as required.
- Organized warehouse space for efficient storage of products.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Sales Associate
Champs Sporting Goods
Vega Alta, Puerto Rico
08.2022 - 05.2023
- Performed cashier duties by accepting payments, issuing receipts, and counting change.
- Provided accurate product information regarding prices and services.
- Developed promotional strategies to enhance sales volume.
- Greeted customers while delivering exceptional service and support.
- Assisted customers with product selection, sizing, and styling options.
- Restocked shelves to maintain optimal inventory levels.
- Upsold additional items by aligning with customer interests and needs.
- Organized stockroom according to size, color, and style for easy access.
Sales Associate
Car Deals Auto Sales
Vega Baja, Puerto Rico
06.2022 - 02.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed relationships with existing clients to ensure repeat business opportunities.
- Greeted customers, answered phone calls and emails to provide customer service.
- Ensured that all safety standards were met when servicing or repairing vehicles.
- Organized test drives for customers to help them decide on a car model.
- Performed regular maintenance checks on cars before they were sold.
- Maintained inventory records and updated stock levels as needed.
Education
High School Diploma -
AMEDCO
Toa Alta06-2022
Skills
- Cash handling
- Point of sale
- Customer service
- Sales analysis
- Visual merchandising
- Inventory management
- Product knowledge
- Team collaboration
- Relationship building
- Conflict resolution
- Time management
- Cash register operation
- Friendly and outgoing
- Store organization
- Product demonstrations
- Effective communication
- Fitting room maintenance
- Inventory control procedures
- Reliable and punctual
- Teamwork and collaboration
- Merchandising
- Goal oriented
- Sales development
- Customer needs assessment
- Excellent communication skills
- Sales goals attainment
- Order processing
- Bilingual Spanish and English
- Stocking merchandise
- Order fulfillment
- Organizational skills
Languages
English
Native/ Bilingual
SPANISH
Native/ Bilingual
Timeline
Sales Associate
Footlocker, Footlocker
04.2025 - Current
Warehouse Worker
Amazon
10.2023 - 07.2024
Sales Associate
Champs Sporting Goods
08.2022 - 05.2023
Sales Associate
Car Deals Auto Sales
06.2022 - 02.2023
High School Diploma -
AMEDCO
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