Yolonda Jackson Hunter
Richburg
Summary
Patient registration professional with strong background in healthcare administration and patient services. Known for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Skilled in data entry, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Carolina Surgical Center
10.2023 - Current
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions,
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
Patient Service Representative
Metrolina Neurological Associates
10.2010 - 10.2023
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Checked daily doctor schedules and verified insurance.
- Ran credit card batches and balanced deposits on a daily basis.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
Patient Care Coordinator
Your Life Wellness & Physical Therapy
04.2016 - 08.2020
- Established strong work network by building professional relationships with Physical Therapists and fellow employees.
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
- Established strong work network by building professional relationships with the Therapists and fellow employees.
Patient Service Representative
Carolina Orthopaedic Surgery Associates
10.2005 - 10.2015
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled patient appointment and procedures with new emr soft ware was very new at this time mysis.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointment and procedures with.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Checked daily doctor schedules and verified insurance.
- Ran credit card batches and balanced deposits on a daily basis.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Andrew Jackson High
Skills
- Interdepartmental collaboration
- Patient relations
- Insurance practices
- Organizational skills
- Appointment scheduling
- Payment collection
- Insurance verification
- Professionalism and ethics
Certification
- First Aid/CPR
- Customer Service
Education and Training
other,Kershaw, SC
Timeline
Patient Registration Representative
Carolina Surgical Center
10.2023 - Current
Patient Care Coordinator
Your Life Wellness & Physical Therapy
04.2016 - 08.2020
Patient Service Representative
Metrolina Neurological Associates
10.2010 - 10.2023
Patient Service Representative
Carolina Orthopaedic Surgery Associates
10.2005 - 10.2015
High School Diploma -
Andrew Jackson High
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