Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolonda Sanders

Summary

Dedicated and customer-focused Customer Service Representative with 16 years of experience assisting customers, resolving concerns, and delivering exceptional service. Skilled in communication, problem-solving, conflict resolution, and maintaining positive customer relationships. Proven ability to handle high call volumes while maintaining professionalism and accuracy.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Walmart.com
Memphis
09.2025 - Current

Provided customers with product information and resolved service requests to enhance satisfaction.

Processed cash transactions and ensured accurate records to support financial integrity.

Resolved customer concerns and escalated complex issues to ensure timely solutions.

Supported daily operations in a fast-paced environment.

Earned recognition for excellent customer service and reliability.

Customer Service Representative

Alorica
06.2022 - 10.2024
  • Respond to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently while maintaining a positive experience.
  • Process orders, returns, exchanges, and account updates.
  • Maintain accurate customer records in CRM systems.
  • Meet or exceed performance metrics, including customer satisfaction and response times.
  • Collaborate with team members to improve service quality and operational efficiency

Customer Service Representative

Apple
06.2011 - 06.2021
  • Managed customer complaints and escalated complex cases to ensure timely resolution.
  • Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
  • Processed returns and exchanges following company policies.
  • Resolved customer complaints through effective communication to improve customer experience.
  • Educated customers on online shopping features and promotions.

Education

Associate Degree - Business Communication

Tennessee Technology Center
Memphis, TN
01.1999 - 12.1999

Treadwill High school
Memphis, TN

Skills


  • Customer Service Excellence
  • Call Center Operations
  • Order Processing
  • CRM Software
  • Problem Solving
  • Time Management
  • Multitasking
  • Team Collaboration
  • Active Listening
  • Communication Skills
  • Conflict Resolution
  • Microsoft Office Suite

Timeline

Customer Service Representative

Walmart.com
09.2025 - Current

Customer Service Representative

Alorica
06.2022 - 10.2024

Customer Service Representative

Apple
06.2011 - 06.2021

Associate Degree - Business Communication

Tennessee Technology Center
01.1999 - 12.1999

Treadwill High school
Yolonda Sanders