Yomayrie Collado
York,PA
Summary
I consider myself a hardworking individual & extremely reliable. Physically fit and agile with good reflexes and strong observational skills. Ready to learn and contribute to team success. I take pride in my work & give it my all to succeed & go above & beyond to get the job done. Always looking for a way to make a positive difference in growing as a person & on the job. Having the drive to excel in all tasks I'm given.
Overview
8
8
years of professional experience
Work History
RECEPTIONIST
Westside Dental
York, PA
12.2023 - 03.2025
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Maintained confidentiality of sensitive information obtained through job duties.
- Processed incoming mail and packages accurately and promptly.
- Signed for incoming deliveries and notified employees of packages.
MEDICAL RECEPTIONIST
First Step Medical
Bronx, NY
05.2021 - 07.2023
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Organized and filed patient medical records.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Used basic knowledge of medical terminology in daily office tasks.
- Scanned documents into the electronic health record system securely.
- Verified insurance benefits prior to treatment for accurate billing process.
- Organized paperwork for medical records accurately and efficiently.
- Assisted the front office team with additional duties as needed.
- Responded to emergencies, helping patients in distress and identifying support resources.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Utilized effective problem solving skills to resolve any conflicts that may arise.
SCHOOL BUS ATTENDANT
Pride Transportation
Bronx, NY
01.2019 - 05.2020
- Successfully managed and monitored students on the bus, ensuring their safety.
- Performed pre-trip inspections of the bus before departure from base location.
- Accurately documented maintenance concerns related to the school bus operation.
- Followed all traffic laws while operating a school bus.
- Maintained an up-to-date log of student attendance records for each route driven.
- Utilized problem solving skills when dealing with challenging behaviors on board the bus.
- Demonstrated excellent customer service skills when interacting with passengers.
- Assisted children with disabilities while boarding and exiting the bus.
- Developed positive relationships with students through effective communication.
- Met deadlines for daily routes in a timely manner according to established schedules.
- Communicated effectively with parents, staff, and administration regarding student behavior issues.
- Ensured that all students followed safety protocols while riding the bus.
- Collaborated closely with other members of the transportation team to ensure smooth operations.
- Inspected buses at end of shift for cleanliness, damage, or mechanical problems.
- Maintained a clean and organized school bus environment.
- Responded to students' questions, requests and complaints.
- Cleaned school bus interiors by picking up waste, wiping down windows, or vacuuming.
- Assisted disabled children and children with psychological, emotional and behavioral issues with boarding and exiting school bus.
- Talked to children's parents or guardians about problematic behaviors, emotional or developmental problems, or related issues.
- Developed positive relationships with students by providing guidance.
- Operated wheelchair lift to load and unloaded wheelchairs.
- Monitored conduct of students to maintain discipline and safety.
- Buckled seatbelts and fasten wheelchair tie down straps to secure passengers for transportation.
- Reported delays, accidents, or other traffic, and transportation situations to dispatchers or other bus drivers.
- Responded to emergencies that may arise during transport with the appropriate action.
- Opened and closed school bus doors for students.
- Monitored for trains at railroad crossings and signalled bus driver when it was safe to proceed.
- Evacuated students from school bus in emergency situations.
CASHIER
Magnolia bakery
New York, NY
12.2016 - 04.2018
- Operated the cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
James Madison High School
Skills
- Telephone skills
- Appointment scheduling
- Bilingual-English & Spanish
- Organization skills
- Customer/Client relations
Timeline
RECEPTIONIST
Westside Dental
12.2023 - 03.2025
MEDICAL RECEPTIONIST
First Step Medical
05.2021 - 07.2023
SCHOOL BUS ATTENDANT
Pride Transportation
01.2019 - 05.2020
CASHIER
Magnolia bakery
12.2016 - 04.2018
High School Diploma -
James Madison High School