Yonefrin Garcia

• Sell Fire & Life Safety products and services to correct deficiencies found during inspections conducted by Johnson Controls at customer sites.
• Contributed to team sales goals by upselling products and services to customers.
• Accountable for monthly and annual individual sales goals.

-1st Year: 650K

-2nd Year: 1M

-3rd Year: 1.6M

• Specify, describe, and assign a price for resolution of the deficiencies via a quote or proposal.
• Gain commitment from the customer, over the phone and via email, to perform the work and/or purchase the parts as specified.
• Provide all necessary correspondence in a timely manner.
• Strong customer facing communication.
• Follow up skills pursing answers from internal resources, contractors and suppliers to ensure accuracy and customer satisfaction.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
• Improved client retention rates by building strong relationships and offering personalized solutions to their needs.

• Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
• Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols
• Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
• Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment
• Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety
• Loaded, unloaded and moved material to and from storage and production areas.

• Researched and updated all required materials needed for firm and partners
• Maintained accurate inventory records to provide data for use in audits and completion of order requests
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
• Prepared orders for shipment by systematically picking, packing and labeling merchandise
• Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
• Wrapped pallets in shrink wrap prior to loading
• Replaced seals around windows to prevent water leakage and protect surrounding structures
• Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service
• Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.