Yong Cheng
Queens,NY
Summary
Experienced leader with a proven record of enhancing customer satisfaction and optimizing operations at No. 8 Chinese Restaurant LLC. Skilled in operations management, conflict resolution, and team efficiency improvement. Known for strong problem-solving abilities and a commitment to delivering outstanding customer service. Proactive and detail-oriented store manager with over 8 years in the food and service industry, specializing in inventory control, sales strategies, and staff training. Customer-focused team player adept at achieving high satisfaction levels, driving profitability, and fostering client relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Manager
No. 8 Chinese Restaurant LLC.
01.2015 - 06.2024
- Enhanced customer satisfaction by resolving conflicts promptly in a fast-paced working environment, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Front of House Employee
New Asia
03.2019 - 05.2021
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Managed multi-line telephone system, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Education
High School Diploma -
Stephen T. Mather Building Arts High School
New York, NY06.2016
Skills
- Team Leadership
- Problem-Solving
- Reliability
- Operations Management
- Teamwork and Collaboration
- Effective Communication
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Front of House Employee
New Asia
03.2019 - 05.2021
Manager
No. 8 Chinese Restaurant LLC.
01.2015 - 06.2024
High School Diploma -
Stephen T. Mather Building Arts High School