Yordalin Gil Nunez
Duty Free Americas Inc.
Queens,NY
1
Language
4
years of professional experience
Customer-focused professional with experience in retail sales, customer service, food and beverage, and airline passenger services. Skilled in assisting customers, handling transactions, answering questions, and creating a positive customer experience. A reliable and hardworking team player with strong communication and problem-solving skills. Fluent in English and Spanish, with the ability to work in fast-paced environments and adapt to different customer needs.
Work History
Sales Associate
3 Years 1 Month- Assist customers with finding products and answering questions about different brands and items.
- Provide friendly customer service and help create a positive shopping experience.
- Handle cash and credit card transactions accurately.
- Keep the sales floor clean, organized, and fully stocked.
- Help customers make purchasing decisions based on their needs and preferences.
- Restock merchandise and maintain attractive product displays.
- Work with team members to meet sales goals and keep daily operations running smoothly.
Passenger Service Agent
11 Months- Assisted passengers with check-in, boarding passes, and flight information.
- Helped customers with questions about flight schedules, seat assignments, and baggage policies.
- Provided friendly and professional customer service while handling passenger concerns.
- Verified travel documents and checked passenger information before boarding.
- Assisted with boarding procedures and helped ensure flights departed on time.
- Worked with team members to keep airport operations running smoothly.
- Handled unexpected situations and passenger requests in a calm and professional manner.
- Followed airline procedures and safety guidelines to provide a smooth travel experience.
Barista
4 Months- Prepared coffee, espresso drinks, teas, and other beverages according to customer orders.
- Provided friendly customer service and made sure customers had a positive experience.
- Took customer orders, handled cash and card payments, and operated the register.
- Kept the counter, equipment, and work area clean and organized.
- Restocked cups, coffee, milk, syrups, and other supplies throughout the shift.
- Worked with team members to serve customers quickly and efficiently during busy hours.
- Followed food safety and cleanliness standards while preparing drinks and handling food.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Problem-solving skills
Cash handling
Sales
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Duty Free Americas Inc.
10.2023 - CurrentRead More
Passenger Service Agent
Japan Airlines
04.2023 - 03.2024Read More
Barista
Macy’s
12.2022 - 04.2023Read More
Liceo Pastor
High School Diploma
Read More