Yosefe Desta
Fairfax,VA
Summary
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration. Possesses CompTIA Security+ and an MS in Cybersecurity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
Department of the Air Force
09.2020 - Current
- Acts as the primary customer point of contact for technical matters, providing effective assistance and support to ensure seamless operations
- Successfully deploys, re-images, troubleshoots, and maintains over 300 computers, ensuring optimal functionality and user satisfaction
- Conducts scheduled maintenance activities such as patch management to maintain system security standards while staying updated on the latest trends in security disciplines and their interaction with information system security
- Manages multiple projects adeptly in a dynamic environment while concurrently performing various maintenance, evaluation, installation, and training tasks to ensure the training computer network meets system requirements
- Maintains host security, including firewalls, file permissions, backup and disaster recovery, and file system integrity
- Expertly manages user accounts and ensures seamless operations through effective utilization of Active Directory
- Delivers Tier II secure system administration support across 3 distinct Class systems within SAP, ensuring mission success for over 150 personnel and 200 students
- Demonstrates flexibility by working various shift hours, including weekends, to fulfill mission requirements
- Manages hardware control inventory processes, meticulously tracking and documenting equipment to uphold accountability and prevent unauthorized access, reinforcing the overall security framework
- Fulfill additional responsibilities, including security administration, network management, and weapons simulation, showcasing versatility and adaptability to meet the dynamic requirements
- Maintains working knowledge of the latest company technology to provide support
- Follows up with customers either by email or telephone call to ensure satisfaction of services provided
- Periodically led team meetings for status updates and future deliverables
- Identifies and escalates problems requiring urgent attention to appropriate teams, monitor escalations, and performs resolution follow-ups with customers
- Assist in capacity planning efforts to ensure sufficient resources are available for future growth while avoiding unnecessary expenses related to underutilized assets
Jr System Administrator
Reed Tech
03.2019 - 03.2020
- Participated in on-call rotations to provide round-the-clock support for mission-critical systems as needed
- Collaborated effectively with vendors on procurement activities, ensuring cost-effective purchases supported organizational needs
- Contributed to disaster recovery planning efforts, building resilience against potential threats or incidents
- Adopted cost-effective, useful solutions to implement into current systems
- Streamlined processes for increased efficiency by automating repetitive tasks through scripting
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Implemented backup strategies to safeguard critical data and ensure business continuity
- Enhanced security measures with the implementation of patches and updates in a timely manner
- Maintained up-to-date knowledge of industry trends and emerging technologies through continuous learning initiatives
Education
Master of Science - Cyber Security Technology
University of Maryland Global Campus
12.2022
Bachelor of Arts - Management Information Systems
University of Toledo
08.2018
Skills
- Application Troubleshooting
- Trend and Root Cause Analysis
- Problem Management
- TCP/IP, DHCP, and DNS
- Problem-solving skills
- BMC Remedy
- Business Analysis
- UNIX/Linux, PowerShell
- Disaster Recovery Plan (DRP)
- Risk Analysis
Websites
Certification
- CompTIA Security+ CE, 01/2019, 2026
- CompTIA CASP+, 05/2024, In Progress
Timeline
System Administrator
Department of the Air Force
09.2020 - Current
Jr System Administrator
Reed Tech
03.2019 - 03.2020
Master of Science - Cyber Security Technology
University of Maryland Global Campus
Bachelor of Arts - Management Information Systems
University of Toledo
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