Yoselin Garcia
Perris,CA
Work Preference
Summary
Dynamic and dedicated cashier with a proven track record at El Pollo Loco, excelling in customer service and cash handling. Recognized for enhancing customer loyalty through effective issue resolution and product recommendations, while maintaining a clean and efficient work environment. Committed to teamwork and operational excellence, consistently exceeding sales targets.
Overview
2
2
years of professional experience
Work History
Cashier
El Pollo Loco
06.2022 - 08.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new cashiers on register operations and customer interaction standards.
- Managed cash handling procedures, ensuring accurate reconciliations at shift end.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Monitored inventory levels at the front counter, notifying management of restock needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Increased sales of promotional items by informing customers about current offers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Architecture
Santa Monica College
Santa Monica, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Cash management
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Product knowledge
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
- Issue resolution
- Cash drawer balancing
- Payment collection
- Staff training
- Refund handling
- Guest inquiries
- Attention to detail
- Daily reporting
- Product recommendations
- Returns processing
- Purchase assistance
- Order verification
- Fraud prevention awareness
- Identification checks
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Basic math
- Transaction handling
- Exchanges processing
- Promotions and discounts
- Dependability and reliability
- Credit and cash transactions
- Hospitality and accommodation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
El Pollo Loco
06.2022 - 08.2024
Architecture
Santa Monica College