Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Yoselin Garcia

Yoselin Garcia

Perris,CA

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site

Important To Me

Flexible work hours401k match4-day work weekPersonal development programsHealthcare benefitsStock Options / Equity / Profit SharingPaid sick leaveWork-life balancePaid time offCompany Culture

Summary

Dynamic and dedicated cashier with a proven track record at El Pollo Loco, excelling in customer service and cash handling. Recognized for enhancing customer loyalty through effective issue resolution and product recommendations, while maintaining a clean and efficient work environment. Committed to teamwork and operational excellence, consistently exceeding sales targets.

Overview

2
2
years of professional experience

Work History

Cashier

El Pollo Loco
06.2022 - 08.2024
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of work area to enhance operational efficiency.
  • Assisted in training new cashiers on register operations and customer interaction standards.
  • Managed cash handling procedures, ensuring accurate reconciliations at shift end.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Monitored inventory levels at the front counter, notifying management of restock needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Reduced processing errors by meticulously following transaction procedures.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Architecture

Santa Monica College
Santa Monica, CA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Cash management
  • Professionalism and courtesy
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Product knowledge
  • Conflict resolution
  • Refunds and exchanges
  • Complex Problem-solving
  • Issue resolution
  • Cash drawer balancing
  • Payment collection
  • Staff training
  • Refund handling
  • Guest inquiries
  • Attention to detail
  • Daily reporting
  • Product recommendations
  • Returns processing
  • Purchase assistance
  • Order verification
  • Fraud prevention awareness
  • Identification checks
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Basic math
  • Transaction handling
  • Exchanges processing
  • Promotions and discounts
  • Dependability and reliability
  • Credit and cash transactions
  • Hospitality and accommodation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

El Pollo Loco
06.2022 - 08.2024

Architecture

Santa Monica College
Yoselin Garcia