Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yoselin Tapia

Brooklyn,NY

Summary

Driven and dynamic, with a proven track record at Sunset Bagels, I excel in customer service and team leadership. Enhanced team performance through effective training and positive reinforcement, significantly improving customer satisfaction. Skilled in cash handling and fostering a supportive, results-driven environment, I bring both hard and soft skills to drive success.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

Sunset Bagels
12.2021 - 08.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.

Childcare Assistant Intern

School
09.2018 - 06.2019
  • Enhanced children''s learning experience by incorporating age-appropriate educational activities into daily routines.
  • Implemented creative solutions for behavior management, fostering positive relationships among peers while maintaining a structured classroom atmosphere.
  • Utilized constructive feedback from supervisors to continuously refine teaching techniques, ultimately enhancing overall effectiveness as a childcare assistant intern.
  • Supported the creation of a nurturing and safe environment by diligently maintaining cleanliness and orderliness throughout the facility.

Education

New Utrecht High School
1601 80th St Brooklyn NY 11214

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Store Opening and Closing
  • Money Handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier Team Lead

Sunset Bagels
12.2021 - 08.2022

Childcare Assistant Intern

School
09.2018 - 06.2019

New Utrecht High School

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Yoselin Tapia