Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Yoselin Viveros

Arlington,TX

Summary

Hard worker seeking a vibrant environment that will allow me to develop marketing skills and obtain professional growth. Have several years of customer service experience and would love to learn about the process of planning and hosting big marketing events.

Overview

3
3
years of professional experience

Work History

Server

Uncle Julio's
05.2022 - Current
  • Introduce myself to guests with a genuine welcome, ask them for their reason for their visit, sometimes they have birthday celebrations and I like to make their experience special for them
  • Guide guests through a brief explanation of the menu and help them find the right choice for them depending how hungry they are or what they like
  • Document the guest's order repeat every detail to make sure it is correct because they sometimes don't like certain items on their food or they have food allergies
  • Organizing several checks for big parties requires a lot of attention to detail because you have to know where everything goes
  • Build close relationships with regular guests that value my customer service and work ethic. I have built about 5 regulars that always ask for my service when coming in to Uncle Julio's

Operations Manager, Customer Experience

Liveit Cleaning Solutions
06.2021 - 05.2022
  • Hired and directed a group of housekeepers for the company, I would guide them through their agenda for the day and provide them with they supplies needed for each service.
  • Strengthened our social media marketing by analyzing the market and researching the type of audience needed for our company. I would create videos that demonstrated the before and after of our services.
  • Assisted in a marketing project for the company that succeeded in bringing up sales. The company launched a video to promote the company's services. I was in charge of contacting the videographer, putting together a budget for the video, booking an Airbnb, planning what could be used in the video, and many other tasks for this project.

Education

High School Diploma -

Arlington High School
Arlington, TX
05.2020

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Strategic Planner
  • Team Player
  • Effective Communicator
  • Strong Leadership
  • Detail Oriented

Additional Information

References available upon request

Languages

Spanish
Native or Bilingual

Timeline

Server

Uncle Julio's
05.2022 - Current

Operations Manager, Customer Experience

Liveit Cleaning Solutions
06.2021 - 05.2022

High School Diploma -

Arlington High School

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Yoselin Viveros