Yoseline Ojeda Cardoza
San Leandro,CA
Summary
- Operations Manager
- Sole Proprietorship Owner
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Alclear LLC
03.2019 - Current
- Spend 25% of time on the floor in a customer-facing environment at the airport, 30% of time on administrative responsibilities and 45% partnering with key airport stakeholders & business partners
- Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
- Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
- Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs & metrics
- Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
- Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
- Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
- Manage labor to ensure highest utility, and oversight of payroll and scheduling
Owner
Yosi’s Cleaning Services
09.2022 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established quality control measures to maintain customer satisfaction and service standards.
- Coordinated scheduling and logistics to optimize workforce efficiency across multiple job sites.
- Managed daily operations ensuring high-quality cleaning services for residential and commercial clients.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Education
Bachelor Of Business Administration - Marketing
San Francisco State University
San Francisco, CA05.2020
Associate Of Business Administration - Accounting
Merritt College
Oakland, CA06.2017
Associate Of Business Administration - Business Administration
Merritt College
Oakland, CA06.2017
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Excel (Pivot Tables, VLOOKUP), PowerPoint, Google Docs, Media planning
- Facebook Ads, Google Ads, Ad works,Keyword, KPI’s, SEM/SEO
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Effective leader
- Scheduling
- Goal setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Women Entrepreneurship Certificate - eCornell
- Digital Marketing Apprentice Certificate - COOP
Timeline
Owner
Yosi’s Cleaning Services
09.2022 - Current
Operations Manager
Alclear LLC
03.2019 - Current
Bachelor Of Business Administration - Marketing
San Francisco State University
Associate Of Business Administration - Accounting
Merritt College
Associate Of Business Administration - Business Administration
Merritt College
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