Yoses De La Cruz
Santiago ,Domincan Republic
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Michael Kors , Customer Service Representative
09.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Food Service Worker
Lagoon Amusement Park
05.2018 - 09.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma -
UASD
UASD , Santiago , Dominican Republic 07.2027
Skills
- Critical Thinking
- Document Control
- Conflict Mediation
- Project Management Abilities
- Senior Leadership Support
- Customer Relationship Management
- Order Processing
- Closing Sales
- Call Center Operations
- Microsoft Word
- Multi-Line Phone Talent
- Active Listening
- Customer Retention Strategies
- Customer Consulting
My hobbies is play baseball in my free time
I love playing baseball, it is one of my passions and when I am playing I feel very happy and like a child again.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Michael Kors , Customer Service Representative
09.2021 - Current
Food Service Worker
Lagoon Amusement Park
05.2018 - 09.2018
High School Diploma -
UASD
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