Yoshiko Harrison
Brooklyn
Summary
Dynamic and results-driven professional with a proven sales record at Samurai Papa BK. Expert in team management and customer engagement, I excel in complaint resolution and menu development. Passionate about enhancing customer satisfaction, I consistently foster loyalty and drive revenue growth through personalized service and strategic upselling techniques.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Captain Server
Samurai Papa BK
07.2023 - 11.2025
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed new menu and drinks increased customer interest and sales volume
Head Server
Geido Restaurant
12.2015 - 11.2023
- Trained new team members on menu knowledge and service standards.
- Resolved guest complaints promptly, fostering repeat business and loyalty.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Sapporo Ramen
01.2010 - 09.2012
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline communication and improve efficiency.
- Handled cash transactions accurately while maintaining balanced registers.
Education
No Degree - Health Education
Japan Health And Fitness Professional Training College
Kyoto, Japan03-1993
Skills
- Team management
- Customer engagement
- Passion for customer satisfaction
- Complaint resolution
- Menu development
- Proven sales record
Certification
NYC Food Protection
Languages
Japanese
Native or Bilingual
Timeline
Captain Server
Samurai Papa BK
07.2023 - 11.2025
Head Server
Geido Restaurant
12.2015 - 11.2023
Server
Sapporo Ramen
01.2010 - 09.2012
No Degree - Health Education
Japan Health And Fitness Professional Training College